IT Support Technician

3 months ago

Markham, Canada Planview Utility Services Full time

**IT Support Technician**
- **Come work at a rapidly growing engineering firm that is staffed with industry experts, has great benefits, and prides itself on developing our people.**_

**The Company**

Planview Utility Services is an engineering firm that provides engineering design, sub-surface investigation and geographical information related services to telecommunication companies and electric utilities. Our workforce is a mix of veterans of the industry and youthful enthusiastic technical resources. We have pride in our collegial culture and host multiple regular corporate sponsored social activities. Our embrace of the use of technology plays a large part in our success.

**Responsibilities**

1. Provide superior customer services related to help desk and IT departments.

2. Install software and hardware.

3. Maintain and repair hardware.

4. Research problems, isolate and resolve less complex issues immediately; escalate more complex problems as necessary.

5. Receive IT help desk calls, IT tickets, create trouble tickets, respond to and diagnose problems through discussions with users.

6. Document, track and monitor all issues to ensure timely resolution.

7. Conduct follow-up calls to users when necessary.

**Requirements**:
1. 0-2 years of related experience and/or technical training.

2. Demonstrated knowledge of help desk support and familiarity with help desk software.

3. Proven ability to deliver superior customer services skills.

4. Demonstrated verbal and written communication and interpersonal skills; attention to detail and accuracy; and time management and organizational skills.

5. Demonstrated ability to work independently and as part of a team to meet deadlines.

6. Strong problem solving.

7. Basic knowledge with computer equipment (Firewalls, servers, WiFi, switches, printers, scanners, VolP).

8. Basic knowledge with software (MS Office Products, Cisco, AutoCAD).

**Preferred Skills**
- Working knowledge of basic programming and scripting. (Google Apps Script, SQL, Python preferred).
- Home Lab / Network Cabling experience.
- Experience with Linux and Windows system administration.
- Cloud Based Identity Management, Cloud Based User Authentication.
- Experience with Google Workspace.

**The Location**

Planview Utility Services has 3 offices - Markham, London and Ottawa. This position is based in Markham and a hybrid role.
- **Note**_
- Planview Utility Services Ltd is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Planview Utility Services Ltd will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Store discount
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: Hybrid remote in Markham, ON

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