IT Support Technician
6 months ago
IT SUPPORT TECHNICIAN (22221)
MARKHAM, ON
**Responsibilities**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;
- Provide helpdesk support related to computer systems, hardware and software;
- Install, test, configure, maintain, troubleshoot and upgrade Web-server hardware and software;
- Manage PC Setup and deployment for new employees using standard hardware, images and software;
- Monitor and respond promptly and effectively to requests received through the IT helpdesk;
- Consult user guides, technical manuals and other documents to research and implement solutions;
- Modify configurations, utilities, software default settings, etc., for the local workstation;
- Provide advice and training to users in response to identified difficulties;
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
- Provide business systems, network and Internet support to users in response to identified difficulties;
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
- Provide customer service;
- Perform timely workstation hardware and software upgrades as required.
**Qualifications and Skills**:
- Bachelor’s Degree in Electrical, electronics and communications engineering or similar is a MUST;
- 2+ years of relevant experience;
- Active Directory and Asset Management System;
- Networking software/hardware/security;
- Strong analytical skills;
- Strong problem identification and problem resolution skills;
- Excellent time management skills;
- Excellent independent judgement and reasoning.
This is a permanent, full time position (30 to 40 hours /week, TBD).
**Salary**: Between $ 30.00 - $ 32.00/hour, TBD
Location: Markham, Ontario
**Salary**: $30.00-$32.00 per hour
Expected hours: 30 - 40 per week
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Work Location: In person
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