Sr. IT Support Technician

1 day ago

Markham, Ontario, Canada Parsons Corporation Full time
Sr. IT Support Technician

Parsons is seeking a highly skilled Sr. IT Support Technician to provide technical support to internal and external customers.

Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now.

As a Sr. IT Support Technician, you will be responsible for:

  • Installing, configuring, troubleshooting, repairing, and testing technology equipment in a multi-vendor environment.
  • Resolving issues quickly and maintaining a high level of end-user confidence.
  • Performing software and hardware upgrades & repairs to existing equipment.
  • Training users on the proper use of hardware, software, and mobile devices.
  • Monitoring backups and taking corrective action when necessary.
  • Monitoring end-user asset performance and taking proactive corrective action when necessary.
  • Identifying potential problems and understanding when problems exist without being prompted.
  • Working individually and participating on integrated teams.
  • Investigating computer hardware and software issues independently and with the assistance of peers, vendors, and manufacturer support.
  • Analyzing root causes and resolving issues.
  • Working after hours or weekends on an as-needed basis to provide support.

Requirements:

  • US Citizenship is required.
  • Associate Degree with 3+ years of experience.
  • Additional years of relevant experience will be considered in lieu of a degree.
  • 4+ years of experience working with PC Hardware and Software.
  • Proficient in current Microsoft technologies.
  • Customer-oriented with the ability to solve customer problems in a timely manner.
  • Experience installing, configuring, and troubleshooting hardware, software, and peripherals.
  • Experience working in a team-oriented, collaborative environment.
  • Hands-on experience in troubleshooting Microsoft Office Suite and Microsoft Windows.
  • Demonstrated ability to work independently and perform responsibilities effectively and efficiently.
  • Demonstrated analytical and problem-solving skills.
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Aptitude and enthusiasm for learning and teaching new technologies.
  • Ability to establish and maintain productive working relationships with all levels of staff and customers.
  • Collaborative, works as part of a team to successfully achieve common goals.
  • Empathetic and passionate about helping others.
  • Actively listens and can quickly distill provided information and insights.
  • Conscientious, organized, and dependable; always meets deadlines and commitments.
  • A passion for quality and excellence.

Desired Skills:

  • Experience with Mac products.
  • Initiative-driven, pursuing goals beyond what is required or expected.
  • Experience working in an agile environment utilizing JIRA.

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer-paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province-observed holidays off, and gym membership discounts to fit your busy lifestyle.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company's core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran, and LGBTQ+.

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