IT Services Coordinator/data Entry
1 month ago
**About the Company**
Tecnet is the longest operating computer services company in Canada. We have two major support centres in Victoria and Vancouver, plus 35 Authorized Service Centres throughout British Columbia, servicing dozens of urban and rural communities.
We tailor our services to each client no matter what the company size, current network infrastructure and current hardware. Our customer-focus approach ensures we are always working at developing the right solutions for all of our customers’ varied needs.
**Overview**
**This position is predominantly data entry.**
**Skills required**
- Efficient and accurate data-entry/typing skills
- Strong verbal, written and comprehension skills using the English language
- Excellent Customer Service skills
- Ability to prioritize and manage time efficiently
- Self motivated, a quick learner and take direction well
- Strong ability to multi-task
- Ability to think critically and problem solve
- Must pass criminal record check (CPIC)
**Responsibilities**
- Provide first response phone, electronic and in-person customer service
- Provide quotes for parts and services
- Respond to escalated tickets from clients
- Assist other teammates as needed
- Generate service requests from various sources
- Update service records for Technicians in numerous interfaces
- Keep regular communication with supervisor on any issues, challenges or escalations
- Provide timely communication with end users on ticket updates and status
- Collaborate with other Service delivery teams to ensure end-to-end customer satisfaction is achieved on all activity
**Necessary Experience**
- Customer relationship management
- Databases
- Organizational skills
- Administrative
- Microsoft Office
- Team work
**Job Types**: Full-time, Permanent
**Salary**: From $38,500.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to Commute:
- Victoria, BC V8X 1W4 (required)
Work Location: In person
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