Organizational Change Management

5 months ago

Edmonton, Canada Alberta Blue Cross Full time

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

**OVERVIEW**:
We are seeking an Organizational Change Management (OCM) Manager for a newly created team within our Learning and Organizational Development division. Reporting to the Learning & Organizational Development Director (L&OD), you will assume a key role in our transformation journey by creating an organizational change vision informed by our strategic priorities and integrated throughout every transformation pillar and corporate project. Our approach to change management is people-focused and informed by Prosci® methodology.

It is an exciting time of transformation for Alberta Blue Cross® and the OCM Manager will assume responsibility for organizational readiness for change while assessing, diagnosing, and designing services and interventions to improve the organization’s effectiveness and capacity to change. This includes identifying stakeholders impacted by strategic change initiatives; managing how those impacts will be felt by the organization; and evaluating education, communication, and engagement needs.

We are looking for a people-focused leader who will lead and develop a small centralized OCM team in creating and implementing high-impact, people-focused change management strategies and plans along with external resources required on a project-by-project basis. Relationship building, teamwork, collaboration and a customer-centric mindset are critical for success in this role. Your success will be measured by your ability to empower your team to achieve results in a respectful, inclusive, and service-minded way.

This position provides work flexibility through a mobile work style and may require occasional travel to our corporate office in Edmonton.

**WHAT YOU WILL DO**:

- Strong, values-based leader who is committed to creating an open work environment where team members feel supported, equipped, and trusted.
- Support change management as a competency by managing a portal of change resources and leading change focused communities of learning/practice.
- Work with the L&OD Director to establish our OCM department, refining and executing a centralized support model.
- Work with senior leadership to develop an organizational change strategy based on our vision of transformation and strategic priorities.
- Partner across the organization to provide thought leadership and change management guidance that enables organizational readiness and execution towards sustained transformational change.
- Perform assessments measuring organizational change readiness, change impacts and stakeholder assessments to define appropriate change actions.
- Drive organizational change utilizing appropriate communication vehicles such as town halls, survey tools, and focus groups.
- Work with senior leaders to create transformation change strategies that may contain multiple projects and initiatives and ensure messaging is aligned with our organizational change strategy.
- Monitor and report regularly on organizational change efforts and progress.
- Guide and develop a new OCM team on managing and executing change strategies / approaches; including detailed OCM work plans for communications and training along with hyper-care and sustainability strategies.
- Collaborating closely with other departments including training leads, IT, Communications, and our Project Management Office.
- Maintain currency with OCM industry standards, best practices, and trends.
- Lead continual improvements efforts to increase the effectiveness of change activities.
- Contribute to an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders.

**WHAT YOU WILL HAVE**:

- Relevant post-secondary training or equivalent work experience.
- Minimum of five years of progressively related experience developing and executing change strategies.
- Prior leadership experience in supporting and developing team is an asset
- Working knowledge of Prosci®.
- Acute business acumen and understanding of organizational issues and challenges.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to effectively communicate at all levels of the organization.
- Ability to establish and maintain stro

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