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Full-time Customer Service Representative

4 months ago

Regina, Canada Meridian Manufacturing Inc. Full time

Meridian is a member of The Westman Group of Companies, a dynamic entrepreneurial group who values safety, health, community, relationships, growth and fiscal responsibility.

Meridian Manufacturing Inc., Regina, Saskatchewan has an opening for a Customer Service Representative.

**Summary**

This position is responsible for providing day to day support to dealers by processing orders from time of receipt to final delivery. This involves processing the necessary documentation and maintenance of dealer orders in the WERPS business system and other required information databases. They work together with the RSM’s, the Commercial Sales Team and the dealer network to achieve the annual sales budget through the promotion of Meridian products. They handle inbound sales queries, making sales, quoting and managing projects.

**Responsibilities**
- Order entry into system for customer orders and booking programs
- Take all end user calls and direct them to a dealer
- Manage booking programs; this includes sending order confirmation letters, requesting post dated cheques, and managing the post dates cheques as they are received
- Monitor the backlog of all orders in Enterprise Management System to ensure that orders are being shipped and invoiced on time
- Handle paperwork for customer pick-ups
- Assist and/ or provide support to team members

**Education and Knowledge Required**:

- Strong Data Entry and Attention to Detail
- High level of proficiency with Word, Excel and Outlook
- Experience in agricultural, commercial and industrial sales an asset

**Abilities and Competencies**
- Able to effectively communicate in English both verbally and in writing
- Solid negotiation and conflict resolution skills
- Excellent teamwork and teambuilding skills
- Strong problem identification and problem resolution skills
- Advanced communication and interpersonal skills required
- Accuracy, attention to detail, strong problem solving, analytical and reporting skills
- Ability to handle multiple priorities and meet deadlines in a fast-paced environment
- Time and priority management skills, ability to identify important/urgent information and prioritize daily tasks
- Resourcefulness and ability to take the initiative to expedite and solve customer complaints, concerns and inquiries
- Creativity and ability to continuously improve nature of work for projects and to streamline work process and flow

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location