Manager, Operations

4 weeks ago

Greater Toronto Area, Canada Angus Consulting Management Limited Full time

**WHO ARE WE?**

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

**WHO ARE WE LOOKING FOR?**
- Develops/maintains client relations; ascertains long-term client needs/goals; meets with client to obtain facility performance updates; provides advice on facility enhancement; recommends solutions to complex issues; promotes ACML services and new business initiatives;
- Implements client programs; executes effective actions to meet/exceed expectations, commitments and service delivery; obtains client feedback and utilizes for process improvement;
- Reviews/interprets financial information and makes recommendation; analyzes/reviews major capital expenditures with client;
- Makes complicated facility decisions including financial (within approved budget), relational and operational decisions;
- Understands company objectives and applicable project agreements;
- Develops site goals/objectives in collaboration with staff; guides staff in development/management analysis of operational plans and effective communications;
- Supports staff during client discussions re: facility enhancements, capital expenditures, development/prioritization of capital infrastructure renewal plans, asset plans, etc.
- Reviews site monthly reports and business plans considering performance objectives/deliverables;
- Assists staff in tendering process; negotiates costs/fees with suppliers/contractors as required;
- Provides supervision/leadership/direction to staff; manages recruitment process; mentors/coaches staff; investigates performance issues/recommends action; assists with schedules/assignment of duties; conducts performance reviews; facilitates employee goal setting; identifies training/educational/professional development requirements;
- Attends/participates in operational meetings and on committees as required;
- Directs/manages implementation of quality control and risk reduction programs (i.e., policies, procedures, ISO 9001, etc.);
- Provides expertise in development/improvement of maintenance programs; applies planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of preventative, predictive and response maintenance; ensures appropriate use/maintenance of computerized maintenance management system (CMMS);
- Reviews energy monitoring; supports client initiatives re: energy efficiency/conservation;
- Ensures site compliance re: health and safety standards, as well as applicable codes/regulations;
- Provides technical support re: life safety system failures, equipment breakdowns, etc.; investigates root cause;
- Provides operational support re: new business (from start-up to completion) according to schedule, specifications, and budget;
- In collaboration with next level of management, defines skill/competency gaps and creates/ implements personal/career development plans;
- Participates in planning/implementation of new business initiatives; recommends innovative business strategies;
- Participates in development/implementation of strategic marketing plans.

**WHAT WILL YOU BRING?**
- Minimum 15 years related/progressive facilities maintenance and operations management experience;
- Post-secondary degree/diploma in a relevant field of study (e.g., Engineering, Facilities Management, etc.); or a professional designation as a Certified Engineering Technician/ Technologist (CET); or a professional engineer licensed in Canada (P. Eng); or combination of education, training and experience;
- Project management experience; demonstrated ability to effectively manage from design to hand over;
- Knowledge/understanding of Occupational Health & Safety Act; building/fire/other codes and applicable standards/regulations pertaining to facilities maintenance and operations;
- Strong communication/presentation skills (verbal and written); ability to excel in a team environment;
- Critical, logical and strategic thinking/analysis;
- Strong technical acumen;
- Proven ability to plan, organize, prioritize and implement;
- Advanced proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook).

**WHY SHOULD YOU APPLY?**
- We work hard to find the right people and provide opportunities for them to flourish.

INDACML

**Accessibility**

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our Accessibility Policy

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