Operations Manager

3 weeks ago

Greater Toronto Area, Canada Black & McDonald Limited Full time

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's team is growing If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting directly to the Division Manager for FMO-ICI, the Operations Manager will act as the dedicated day-to-day contract lead for various Black & McDonald FMO accounts. They will manage and guide onsite teams for FM Services and assist with facilitating any project work that may be required. They will interface with all stakeholders and resources available to them, i.e. Customer stakeholders, Black & McDonald Project Managers, and Black & McDonald support services and subcontractors. Specifically serving Black & McDonald's main FMO service contracts, responsibilities include, but are not limited to the following duties:

- Ensuring processes and procedures are in place to ensure consistency and continuity of services.
- By example, demonstrate a leadership role is all aspects of HSE for the staff under his care.
- Leveraging and deploying the wider Black & McDonald service offering and resources.
- Acting as the Owner's Representative for the stipulated work and any other tasks as requested.
- Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
- Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customer accounts.
- Providing technical and operational guidance and support to the Facilities Managers and Project Management teams.
- Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
- Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
- Adopt and leverage emerging technologies to achieve better business outcomes.
- Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of customers.
- Execute tasks and lead staff in accordance with Corporate Policy.
- Build, promote and maintain good customer and vendor relationships.
- Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
- Develop and implement quality control programs.
- Represent company on matters such as business services and union matters.
- Prepare progress reports and issue progress schedules to clients.
- Hire and supervise the activities of subcontractors and subordinate staff.
- Participate and provide updates to customers designates during weekly / bi-weekly / monthly meetings or as needed.
- Provide assistance for internal or client based audits or inspections as needed.
- Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
- Provide oversight and technical guidance to direct reports, as needed.
- Provide assistance with emerging critical responses, on an as needed basis.
- Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
- Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed.
- Provide SMART benchmarks for staff KPI's and provide feedback semi-annually in the form of documented performance assessments.

**COMPETENCY REQUIREMENTS**
- Familiarity with specific software packages and management tools (JDE / CMMS)
- Advanced analytical and time management skills
- Understanding of Facility Management processes and standards, either through work experience or qualifications
- Change Orientation
- Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
- Continuous Learning
- Customer Focus
- Excellent Communication Skills
- Problem Solving and Innovation

**EDUCATION REQUIREMENTS**
- A university degree in civil engineering, a CET, college diploma in construction technology, or related education
- A trade license may be an asset
- Experience in the Facility Management industry may substitute for post-secondary education requirements

**WORK EXPERIENCE REQUIREMENTS**
- Minimum 5 - 10 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.

**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- Able to travel within the Greater Toronto Area (GTA)
- Security clearance requirements: must be able to get reliability or secret clearance

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