Manager, Quick Service Hospitality Operations

5 months ago

Vancouver, Canada Canucks Sports & Entertainment Full time

**Position**:Manager, Quick Service Hospitality Operations

**Department**:Hospitality - Quick Service

**Reports to**:Director, Quick Service

***:
The Manager, Quick Service Hospitality Operations will provide leadership support to all part-time Quick Service (QS) team members and will oversee the overall operations of Quick Service offerings. This position is responsible for ensuring that exceptional hospitality is provided to our fans, alcoholic beverages are served safely, and food quality, safety, and operational standards are always maintained.

A typical day includes:

- Ensuring the accuracy and timeliness of nightly QS sales reconciliations and monthly inventory reporting
- Ensuring product availability within Quick Service through internal restock systems
- Overseeing the safe service of alcoholic beverages and maintaining beverage quality standards
- Ensuring optimal ergonomic layouts for Quick Service locations for speed and efficiency, and optimal layout as related to transactional efficiency for POS
- Maintaining sanitation standards throughout areas of responsibility
- Ensuring food quality in presentation and production throughout all Quick Service locations
- Working with the Director to build, manage, and leverage client relationships
- Partnering with culinary leadership to ensure high standards, cleanliness, and quality
- Recommending and implementing cost controls when and wherever needed
- Ensure staffing levels are appropriate for projected levels of business within budget parameters
- Serving as an inspirational, committed, and responsible member of the company’s management team
- Delivering superior customer service, creating best in fan experiences through continuous leadership and coaching of Quick Service employees
- Assisting in hiring, training, and staffing of all Quick Service team members
- Engaging with arena guests and team members to ensure exceptional hospitality is received at all times

**WE HAVE**:

- A team you can belong to and believe in
- A fun, high energy environment
- An open mind for new ideas
- The opportunity to embark on a career development journey

**YOU MUST HAVE**:

- 3-5 years leadership experience in the quick service hospitality industry
- Post-secondary degree or diploma in Business or Hospitality
- Proven leadership skills rallying a team to achieve its highest potential and then driving it to the next level
- Commitment to a high level of quality, with a strong record of streamlining operations and improving service
- Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high quality food and beverage service
- Excellent on-the-spot problem solving skills
- Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, fans, and partners
- Strong computer proficiency, including Microsoft Office and Outlook
- Flexibility to work evenings, weekends, and holidays

**YOU MIGHT ALSO HAVE**:

- Experience in a high volume sports and entertainment venue or related environment

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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