Specialist, Total Rewards
3 weeks ago
We are seeking a **Specialist, Total Rewards **to join our team** in any of our offices**. This role offers the ability to **work remotely** with local proximity to attend one of our offices if needed or with a hybrid schedule.
Reporting to the Senior Manager, Total Rewards, the incumbent is responsible for performing the day-to-day operations of disability management and wellness programs, for the oversight of payroll services, and for providing assistance with group benefit programs and other Total Rewards initiatives, for all employee groups nationally. As an integral member of the Total Rewards Team, the Specialist will perform their work and collaborate within established professional standards and best practices fostering a high-performing team dynamic, while providing customer service excellence.
**Key Responsibilities**:
- Disability Management_
Management of disability claims, providing timely and accurate claims submission and ongoing review and support, while effectively communicating the rationale for claims actions to stakeholders.
- Manage all disability claims for Short Term/Long Term Disability for all offices and all firm members;
- Provide support and case management expertise to National Talent Managers as required, in collaboration with third-party providers;
- Communicate with employees, people leaders and STD/LTD service providers regarding eligibility, benefit authorization, and ongoing management of STD or LTD benefits;
- Provide superior customer service through regular communication and feedback between all parties within expected timeframes and quickly respond to all inquiries;
- Along with the Talent Manager, facilitate the return to work process with the returning employee and manager to ensure a successful reintegration into the workplace;
- Ensure a timely and appropriately coordinated transition of claims from STD to LTD, providing a well-managed and seamless claims experience to claimants;
- Participate in claim reviews with specialized resources including case managers, vocational rehabilitation, etc. to discuss return to work opportunities as appropriate;
- Assist in establishing future action plans and strategies for return to work based on the recommendations of the Firm’s STD and LTD service providers;
- Act as main point of contact with third-party STD and LTD service providers to review trends and implement best practices in disability management and return-to-work programs;
- Assist in the development and maintenance of company policies and procedures;
- Manage bi-weekly payment scheduling, HRIS updates and vacation/sick day balances for all employees on disability leave.
- Payroll Services_
Participating in the day-to-day operations of the Firm’s payroll service which includes:
- Working closely with the Coordinators, Total Rewards providing hands-on support to ensure the accuracy and timeliness of the Firm payroll;
- Participating in the bi-weekly audit of all payroll entries prior to final submission;
- Performing payroll function as a backup during absences;
- Participating in the annual, quarterly, and monthly reporting to Government agencies, all year-end processes including balancing and issuance of T4s, T4As as well as the annual returns for EHT;
- Responding to various employees and third parties.
- Wellness and other Total Rewards Programs_
Performing wellness and other Total Rewards initiatives such as:
- Researching and sourcing wellness program initiatives;
- Coordinating and drafting communications related to wellness and mental health programs and efforts, including a quarterly wellness newsletter;
- Working closely with third-party wellness providers including Employee Assistance Program (EAP) to implement process efficiencies;
- Coordinating annual financial wellness sessions and one-on-one consulting through the group RRSP program;
- Administering the RBC Worksite Ergonomic Program;
- Working collaboratively with the national Talent team on special projects and sharing best practices as required;
- Working closely with insurance carriers and consultants on special group benefit requests and initiatives, as well as performing administrative support as a backup to the Coordinator, Total Rewards.
**What you'll bring**:
- College Diploma in Business Related Field, Accounting or Human Resources;
- Proficient and experienced with HRIS software;
- UKG Pro Payroll and HRIS experience would be a strong asset;
- Minimum 3-5 years of progressive, combined experience working in Disability Management and Payroll functions;
- Intermediate to advanced knowledge of Microsoft Excel;
- Detail-oriented with a high degree of accuracy;
- Ability to deal with confidential issues professionally and with the utmost discretion;
- Strong analytical, problem solving and critical thinking skills;
- Demonstrated knowledge, with the ability to interpret, government regulations and legislation pertaining to payroll and benefits;
- Strong interpersonal, relationship
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