Housing Based Case Manager

2 days ago

Ottawa, Canada The Elizabeth Fry Society of Ottawa Full time

**_Join our Amazing E Fry Ottawa Team_**

**Housing Based Case Manager (HBCM)**

**Job title**:Housing Based Case Manager (HBCM)

**Reports to**:Manager, Community Programs and Services

**Hours**:37.5 hours/week

**Language**:English Essential

**Salary**:$21.61 plus benefits (salary non-negotiable - unionized organization)

**Welcome**

**About E Fry Ottawa**

The Elizabeth Fry Society of Ottawa a is not-for-profit community agency that supports and advocates for women, gender-diverse people and men impacted by the justice system. We provide a diverse array of community-based and residential programming. Our work is aimed at reducing harm and oppression, supporting people to overcome barriers to reintegration, and empowering them to build a life of stability and resiliency. We are a feminist organization committed to working from a human rights and anti-oppression perspective, recognizing systemic barriers that lead to marginalization. We work with trauma-informed, person-centred principles to promote a respectful, diverse, and inclusive environment that promotes healing, recovery, and successful reintegration. E Fry Ottawa is a unionized workplace.

Our Housing Based Case Manager...

Provides comprehensive housing-based case management services to support moderate to high acuity women and gender-diverse people in Ottawa who are in the process of being discharged from the Ottawa-Carleton Detention Centre (OCDC) to find appropriate housing, learn relevant life skills, and promote an improved quality of life. The Housing Based Case Manager assists clients in accessing community support and services or acting in a role of advocacy when it is appropriate to do so to enhance their housing stability and support long-term housing retention.

**Core Responsibilities**

**Intake and Assessment**
- Identify clients through in-reach activities at Ottawa-Carleton Detention Centre (OCDC) and assess for HBCM services using a Justice Discharged VI-SPDAT (JD VI-SPDAT) as well as through case-conferencing with OCDC discharge planners and/or the Elizabeth Fry Society Community Liaison Worker
- Liaise with the City’s Housing First Data Coordinator to identify and prioritize clients that meet Housing First eligibility criteria
- Administer agency intake and assessment tools as required to support clients

**Release/Discharge and Housing Procurement Support**
- Prior to client release from OCDC, arrange for emergency shelter or other interim housing to support permanent housing search
- On client release, arrange required appointments with client pertaining to income benefits, transportation needs and identification needs
- Assist clients by arranging viewings, speaking to landlords, choosing housing, and assisting with move-in arrangements, including the procurement of furniture and/or small household items

**Ongoing supports**
- Assist clients to access resources in the community to support their tenancy, promote healthy living/lifestyles or provide long-term support, if required, including making connections to the LGBTQ2+ and Indigenous community
- Support clients to maintain their housing unit in good order by monitoring level of cleanliness, teaching and reinforcing life skills, and referring to community supports (exposure to smoke, pests, clutter, and other adverse conditions is possible)
- Help clients prepare a monthly budget, a weekly calendar of meaningful things to do, a personal guest policy, a risk minimization plan and crisis plan
- Monitor support service plans, over time decreasing and eventually withdrawing HBCM supports according to client choice/needs
- Complete SPDAT assessments at regular intervals to measure changes in acuity, document client progress, change/refine case plan and determine whether client capacity to maintain permanent housing is increasing
- Assist clients in problem solving and crisis intervention around housing conflicts and legal issues that may put their tenancy at risk
- Provide information on tenant rights and responsibilities as needed and if necessary, support client through an eviction process with tenant/landlord negotiations
- Support clients who need to be re-housed to select, rent, and move into new housing, with the assistance of the Housing Locator's inventory. Refer and link clients to other resources that could further support housing retention
- Assist clients to access employment, educational and volunteer opportunities that promote self-sufficiency, independence, and community integration
- Stay informed and updated on community resources for housing and housing related intervention supports (legal clinics, tribunals, emergency housing)

**Other responsibilities**

The HBCM will work collaboratively with the John Howard Society of Ottawa and other community agencies using a housing-first model to share information, problem solve, identify emergency issues, analyze data, and coordinate services. The position requires ongoing reporting on performance measurements

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