Bilingual Case Manager

3 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Job Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

**Vacancy Status**:This job posting is for an existing vacancy.

**What do we offer?**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- *Some benefits may vary based on employment terms_

**What do you offer?**

The Second Stage Housing Case Manager will work as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs. The Case Manager will work with the Director to achieve strategic goals in the fulfillment of the mission of the YMCA of the National Capital Region.

**Some of the tasks of this position include**:

- Providing general information to individuals and agencies regarding eligibility for housing in the Y’s Housing Services and specific information about the Second Stage Housing Program.
- Scheduling and conducting interviews with housing applicants and their supports to assess eligibility and compatibility for the Second Stage Housing Program.
- Developing and maintaining individual goal plans with assigned clients.
- Providing case management, counselling support, crisis intervention, and referrals for clients.
- Providing life and social skills workshops.
- Maintaining standards for reporting and operating procedures.
- Reporting statistical data.
- Ensuring client confidentiality and that all files and records are secure.
- Building and maintaining relationships with relevant agencies and services to promote referrals to the Second Stage Housing Program.
- Maintaining the workplace to ensure a safe and clean environment.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education in a relevant field (social work, counselling, etc.)

**Language**
- Fluent in English and French, oral and written
- Other languages are an asset

**Experience, Skills and Abilities**
- Minimum two years of experience in social services, preferably with youth
- Knowledge and sensitivity in dealing with individuals with homelessness, addiction, and mental health
- Knowledge of community resources relevant to youth
- Current First Aid and CPR certification
- Minimum one year of experience in the housing field preferred
- Training in Suicide Intervention and Non-Violent Crisis Intervention preferred
- Proficiency with Microsoft Office Suite
- Proven facilitation skills for workshops and information sessions
- Strong communication skills
- Strong problem-solving skills
- High degree of initiative and adaptability
- Excellent client service

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