Bilingual Case Manager

4 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

**Vacancy Status**:This job posting is for an existing vacancy.

**What do we offer?**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Transitional Housing Program Case Manager works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs including Monthly Housing for adult men and women, Transitional Housing for adults and youth, as well as counselling and referrals. The Case Manager will provide direct service to clients (males or females) referred/housed in the Transitional Housing Program and work with the Program Director and Housing Services team in providing excellent service delivery.

The hours for this position are 3pm to 11pm from Sunday to Thursday.

**Some of the tasks of this position include**:

- Providing information to individuals and agencies about the Transitional Housing Program and general information regarding the Y’s Housing Services.
- Taking referral information and conducting intake interviews with program referrals.
- Developing and maintaining individual goal plans with assigned female Transitional Housing Program clients.
- Providing case management and counselling support, crisis intervention and referrals for assigned clients.
- Providing life and social skills workshops.
- Maintaining standards for reporting and operating procedures.
- Reporting statistical data.
- Assisting with the organization and coordination of special events.
- Ensuring client confidentiality and that all files and records are secure.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education or equivalent in a related field

**Language**
- Fluent in English and French, oral and written
- Other languages are an asset

**Experience, Skills and Abilities**
- Minimum 2 years’ experience in Social Services, preferably in the non-profit sector
- Knowledge and sensitivity in dealing with women and individuals with issues concerning homelessness, addiction, mental health, gender and sexual orientation
- Ability to work with clients with diverse backgrounds and needs
- Excellent knowledge of community resources
- Facilitation skills for workshops and information sessions
- Proficient in MS Office Suite
- Strong communication skills
- Strong problem-solving and creative skills

**Additional Requirements**:

- Applicants must have a current Standard

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