Web Chat Agent

Our Web Chat Agents provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

ADS is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

**Responsibilities**:

- Handle a wide variety of customer inquiries via online chat
- Provide accurate information about products and services via online chat
- Narrow down on appointment information to schedule appointments
- Develop and maintain a knowledge base of the ever-evolving products and services
- Capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review

Qualifications:

- Previous experience in retail customer service or the automotive industry preferred but not necessary
- Must be able to type at least 35 WPM, 40 and above preferred
- Have a handle on basic internet and window based computer skills
- Strong ability to multitask is preferred, gaming experience is helpful
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick paced work environment

**Requirements**:

- Excellent customer service skills and ability to work in a fast paced environment

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: $19.50-$22.70 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hamilton, ON L0P 1B0: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location