Technical Support

3 weeks ago

Ottawa, Canada Solink Full time

**Technical Support - Tier 2**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

**_
A bit about the role _**

Do you get excited when you come across new challenges? Are you driven and have proven ability to think on your feet? We’re looking for a dynamic and motivated individual to join us as a Tier 2 member on our Customer Support team. As a Tier 2 member of our Support team, you will help support and troubleshoot technical escalations from Tier 1 members using your excellent problem-solving skills and internal & external knowledge bases. You will also work with our customers to assist them with technical troubleshooting, ensuring they’re happy with the Solink product while providing best-in-class service.

This is a customer-facing role so we're looking for employees to join our team with exceptional communication skills. You have a strong command of the English language both written and verbal.

**WHO YOU ARE**:

- You have STRONG experience handling complex technical escalations.
- You can and ENJOY providing floor support to tier 1 agents - often functioning as a mentor in moments of sharing technical knowledge and demonstrations of how to’s when solving/troubleshooting complex problems.
- You have strong interpersonal skills and experience in customer service, technical support or a similar support role.
- You have experience/knowledge of Linux or any form of coding.
- You have a good understanding of networking knowledge.
- You have experiencing looking at logs to troubleshoot
- You’re inquisitive and determined, with a desire to learn.
- You are forward-thinking and look for solutions outside the box.
- You are resourceful, possess strong problem-solving skills and are able to follow processes and procedures.
- You are agile and have proven ability to prioritize and manage multiple tasks efficiently.
- You have a friendly attitude, being able to work independently and within a team.
- You have the proven ability to take complete ownership of problems from identification through to resolution.
- You have outstanding communication skills in English (written, read, spoken), bilingualism (French or Spanish) is an asset.
- Experience with a formal ticketing system or chat platform is an asset.

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**
- Embrace an ‘always on/always up’ mentality by maintaining and managing our growing infrastructure of networked devices, cameras and customer locations.
- Provide assistance to customers and technicians in resolving software and hardware issues in a timely manner through our customer facing platforms.
- Work closely with internal and external parties to diagnose and troubleshoot technical issues to ensure the customer is delighted with our product. This includes working with field technicians on hardware-related networking issues with a higher level of complexity.
- Handle escalations from Tier 1 Support Agents, following through with the life-cycle of a ticket, in cases where Tier 1 is limited in their ability to resolve the issue.
- You may be required to work evenings and weekends on a rotational basis.

**WHAT IS SOLINK?**

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience What an exciting adventure ahead - and our Solinkians make the greatest travel companions

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate and striving to make an impact.

**WHY WORK AT SOLINK?**

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun

All that - PLUS we offer..
- Flexibility in your chosen hours of work by helping you get "stuff" done (enco

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Canada Fortinet Full time

    DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of...

  • Technical Support Engineer

    11 hours ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including:Support and troubleshooting on the wireless and switching range of Fortinet productsCollection, analysis and change recommendations of...

  • Technical Support Engineer

    11 hours ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including:Support and troubleshooting on the wireless and switching range of Fortinet productsCollection, analysis and change recommendations of...

  • Technical Support Engineer

    13 hours ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including:Support and troubleshooting on the wireless and switching range of Fortinet productsCollection, analysis and change recommendations of...

  • Technical Support Analyst

    4 weeks ago

    Ottawa, Canada ProntoForms Full time

    #CareersThatKickSaas! ProntoForms is looking for a skilled Technical Support Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We are fast-paced and share a "can do" mindset, where everyone supports the common goal of customer experience. We're a tight knit team where no one fails alone. On...

  • Technical Support Representative

    5 days ago

    Ottawa, Canada Preston Hardware Full time

    **Requirements and skills** - Familiarity with the decorative plumbing industry. - Excellent communication and problem-solving skills. - Strong customer service - High school diploma, general education degree, or equivalent work experience **Responsibilities** - Respond to customer queries in a timely and accurate manner. - Ensure customer satisfaction and...

  • Technical Support Manager

    4 weeks ago

    Ottawa, Canada N-able Full time

    Technical Support Manager JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Ottawa, Canada Support 18974 Job Description Why N-able N-able is seeking a Technical Support Manager to join us on this exciting journey as we grow! We have a people and partner-first culture at N-able, so we are elated to bring forth a...

  • Technical Support Manager

    3 weeks ago

    Ottawa, Canada N-able Technologies Ltd. Full time

    Why N-ableN-able is seeking a Technical Support Manager to join us on this exciting journey as we grow! We have a people and partner-first culture at N-able, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.N-able creates and sells powerful and affordable software to enable the digital evolution of various...

  • Technical Support Manager

    3 weeks ago

    Ottawa, Canada N-able Technologies Ltd. Full time

    Why N-ableN-able is seeking a Technical Support Manager to join us on this exciting journey as we grow! We have a people and partner-first culture at N-able, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.N-able creates and sells powerful and affordable software to enable the digital evolution of various...

  • Technical Support Manager

    4 weeks ago

    Ottawa, Canada N-able Technologies Ltd. Full time

    Why N-ableN-able is seeking a Technical Support Manager to join us on this exciting journey as we grow! We have a people and partner-first culture at N-able, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.N-able creates and sells powerful and affordable software to enable the digital evolution of various...

  • Technical Support Engineer

    1 week ago

    Ottawa, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Engineer to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers.The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Analyst

    1 day ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Technical Support Analyst

    3 weeks ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Technical Support Analyst

    2 weeks ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Technical Support Analyst

    4 weeks ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Technical Support Engineer

    4 weeks ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking for an experienced Technical Support Engineerto join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Engineer

    4 weeks ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking for an experienced Technical Support Engineerto join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Engineer

    4 weeks ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking for an experienced Technical Support Engineerto join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Representative

    4 weeks ago

    Ottawa, Canada Barracuda Networks Inc. Full time

    Job ID 23-640 Location: Ottawa, ON **Envision yourself at Barracuda** Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business...

  • Desktop Support Analyst

    4 days ago

    Ottawa, Canada RADIX 247 IT SUPPORT Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...