Reception Staff

The **Kincardine Family Health Organization** is currently accepting resumes for the following position(s):

- **Reception staff (2)**

**Position Summary**

The Kincardine Family Health Organization is a group of family physicians who work together to provide access to primary care to our community. The role of a family practice Reception staff person is to coordinate patient and physician schedules, practice invoice collection, file management, completing forms, processing third-party and uninsured billings and general administrative and office organization.

**Here’s what you will be doing**:

- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
- Greet patients upon arrival, register the patient and confirm demographic information is current (address, phone number, consent to leave messages, OHIP information)
- Schedule appointments for patients based on physician availability and scheduling preferences
- Provide patients with forms as well as copies of relevant office policies
- Process payments from patients for co-pays and uninsured visits
- Maintain update-to-date patient electronic medical record (EMR)
- Call patients to remind them of upcoming appointments and to help the patient coordinate/navigate testing for off-site services (i.e. lab)
- Provide patients with support and guidance as needed
- Significant amounts of multi-tasking and interruptions
- Other duties and responsibilities as determined and communicated

**Education and Experience**
- Completion of Ontario Secondary School Diploma
- Basic First Aid & CPR (or willing to obtain)
- Previous experience working in an interdisciplinary environment
- Previous EMR experience preferred (Telus - PS Suite)
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)

**Knowledge and Skills**
- Solid problem-solving skills
- Ability to exercise sound judgement
- Strong computer skills to facilitate the use of electronic medical records
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Proficient time management, interpersonal, and communication skills
- Ability to work independently and cooperatively in a busy multidisciplinary team
- Exercise professionalism always

**Overview**
- A typical workday **may** consist of up to an eight (8) hour day, with 30-minutes unpaid for lunch. Schedules will vary but hours are normally from 8:30am to 4:30pm Mondays to Thursday, occasionally Fridays and total between 20-30 hours a week depending
- Salary range TBD

Interested applicants are encouraged to forward their cover letter, resume and three (3) references to the attention of:
**Chrystel Murphy, Clinic Manager**
Hawthorne Community Clinic
1201 Queen Street
T: 519-385-5266 E: clinicmanager at kincardinemedical.ca

**Job Type**: Part-time
Part-time hours: 20-30 per week

Schedule:

- 8 hour shift

Work Location: One location

Application deadline: 2023-02-23