Customer Service Representative

4 days ago

Toronto, Canada TA Dispatch Full time

**Company Description**
TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.

Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:
**_ People First_** - Our people come first. We take pride in working together to create sustainable relationships.

**_ Service_**- Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.

**_ Safety_** - Not silent nor second. Safety is engrained in our people, processes, and daily operations.

**_ Results_** - We create value-driven solutions that deliver extraordinary results.

**_ Innovation_** - Continuously adapting, we encourage great ideas to create solutions that matter.

**Job Description** Pay: $60,000-$66,000**

The Customer Service Representative Position will assist the Account Manager in the daily operations of an account, or group of accounts. Responsibilities include, but are not limited to, scheduling pickups through TA’s TMS, tracking shipments, and communicating with carriers and suppliers.

**Responsibilities**:

- The Customer Service Representative Position is the main point of contact to the carrier and suppliers for day to day business
- Schedule pickups and track shipments to ensure on-time deliveries
- Work with Account Manager to determine best solution for tasks outside normal operations.
- Utilize tools including TMS and rating system to carry out daily tasks
- Assist Account Manager in new account startup to ensure customer and internal requirements are achieved
- Assist Account Manager in preparing daily, weekly and monthly customer reports as defined by customer requirements
- Other duties as required

**Qualifications** Skills**:

- Self-directed and good problem solving skills
- Must be detail oriented and can multi-task
- Strong written and oral communications skills
- Strong Customer Service Skills
- Microsoft Office Skills
- Ability to excel in a fast-paced environment

**Education and Experience**:

- Bachelor’s degree preferred but not required
- Logistics experience preferred but not required

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