Front Desk Agent

1 month ago


Niagara Falls, Canada Fullerton Manor Inn Full time

We are a new hotel with 32 rooms which locates at 7940 Lundy's Lane, Niagara Falls, Ontario. We are currently looking for an individuals who is the right fit for both the job and our company. We are not just looking for employees but partners who take care of the hotel as yours, and help each others. Even we are new to the hospitality industry, we strive to satisfy our customers with clean, nice and comfortable rooms. In another word, we need to ensure the quality is solid and higher-end standard. **So YOU are crucial to our hotel**
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms and distribute room keys, etc.
- Charge room and other charges
- Answer the call and call the appropriate person directly
- Make and confirm the reservation
- Always maintain a clean and tidy workspace
- Inform guests of hotel amenities and products
- Get the latest information on all types of room accommodation and availability
- Communicate with housekeeping and maintenance staff when necessary
- Provides local information on restaurants, special venues, events, and more.
- Solve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Receive and deliver information to guests
- Laundry
- Any tasks assigned by manager

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$17.00 per hour

**Benefits**:

- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location


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