Regional Supervisor

3 weeks ago

Oshawa, Canada McDougall Insurance and Financial Full time

New Year, New Career Our growing team is looking for a Regional Supervisor to join our team in Oshawa, Ontario The Regional Supervisor’s office will be located in Oshawa, however regular travel to Cobourg, Courtice, and the surrounding area will be required.

**About Us**:

- At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks._

Reporting to the Western Regional Manager, the Regional Supervisor is responsible for supporting the day to day operations of the Western region and driving the overall goals and objectives of our customer service team.

**Duties**:

- Support the Regional Manager with building and leading a highly engaged Customer Service team
- Work with the Regional Manager to develop goals and strategies on an individual and team level
- Responsible for managing, coaching and developing the team through one on one meetings and performance reviews
- Running weekly suspense reports and reassigning suspenses for team members when required
- Conducting weekly review on the status of renewals and encouraging the team to maintain levels of at least 45 day prior
- Working alongside the Regional Manager to ensure procedures and workflows are being followed
- Maintaining the team calendar and act as the first point of contact for staff requesting vacation time
- Ensuring that there is sufficient service staff coverage at all branches during vacations, training and webinars
- Escalating employee or client issues to the Regional Manager when necessary
- Ensuring there is sufficient reception coverage for each branch and creating a schedule for coverage when necessary
- Collaborating with the Regional Manager on team meetings and provide feedback on items that can be discussed with the team
- Providing support and mentorship to team members
- Working with the Regional Manager to improve overall staff engagement and morale
- Participate in the new hire recruitment and onboarding process
- Assist in preparing and monitoring all branch level operating and expense budgets
- Supporting the Regional Manager with facility maintenance
- Required to travel regularly within the region

**Qualifications**:

- Leadership and management experience (in insurance is considered an asset)
- Strong track record of leading highly engaged teams across multiple locations
- Understand the needs of the customer (internal and external)
- Strong communication and negotiation skills
- Strong team player and collaborator
- College or university degree in related area or commensurate work experience
- Insurance Designations are considered an asset (CAIB, CIP, FCIP, etc.)

**What We Offer**:

- Dedication to investing in our employees’ future by offering RIBO, CAIB, and other designation education reimbursement
- A supportive and inclusive culture where diversity is valued
- A competitive employee health and dental benefits program including long term disability
- A competitive pension plan
- Paid vacation time
- Access to ongoing training and development through our McDougall training team
- McDougall Insurance and Financial is proud to be an equal opportunity employer. We aim to find individuals who are passionate about their work and treat others with dignity and respect._
- If you need assistance or an accommodation, you may reach out to our Human Resources Department through our website: _

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$85,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oshawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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