Assistant Guest Service Manager
3 days ago
**THE ROLE**:
The Assistant Front Office Manager position is generally responsible for managing and coordinating the activities of all Front Office employees (guest registration, security, telephone services and night audit) to ensure guest satisfaction and maximizing hotel profitability.
**ACTIVITIES**:
The duties of the Assistant Front Office Manager include, but are not limited to the following:
- Oversees and participates in guest registration.
- Motivates staff and establishes a productive working environment for the hotel.
- Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
- Analyzes and generates reports and communicates information to employees and appropriate departments.
- Knowledgeable hotel property, amenities, area attractions and transportation.
- Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
- Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follow up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Aggressively recruits and staffs the department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
- Conducts training classes regarding safety, security, department procedures and service guidelines.
- Fulfills Manager on Duty shifts.
- Fulfills lobby duty shifts.
- Ensures the hotel is in compliance with all federal, provincial and local laws, including health and safety, ESA and human rights.
**COMPETENCIES WE ARE SEEKING**:
- Must have a minimum 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting with a strong knowledge of Revenue Management and Guest Service
- Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, ore related major from an accredited educational institution is an asset
- Proven Team Leader, professional presentation and excellent working relationships with all team members and guests
- Must have a flexible schedule and be able to work evenings, weekends and holidays
The TownePlace Suites hotel is committed to equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Accommodation will be provided for applicants in all aspects of the hiring process. If you have an accommodation need, please contact the hiring manager as soon as possible to make appropriate arrangements.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outlined in a complete task list and will be provided upon hiring and/or assigned by the associate during employment.
**Salary**: $20.00-$22.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Oakville, ON L6L 6R8: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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