Customer Service Representative

3 weeks ago

Toronto, Canada Resource Label Group, Inc Full time

Overview:
At Resource Label Group, we are a full-service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 29 locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch.

As Resource Label Group continues to grow, we are always looking for talented individuals to join our team Every person in our company contributes to our success. We offer an employee-centric, collaborative culture that is technology-driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

We are currently recruiting for a

**Responsibilities**:

- Customer Service Representative coordinates artwork
- Monitors the proof through the entire life cycle of the process to ensure that it movesseamlessly through all departments to final production.
- Holds all new production orders to the highest standard and awaits until customerapproves proofs, product design and other specifications
- Processes new purchase orders into the system specific to individual job and customerincluding any particular delivery or shipping requirements
- Notifies all pertinent plant personnel of any special orders around purchasing, productionor rush orders maintaining clear and fluid communication at all times
- Resolve inquiries and investigate complaints in a timely manner exhibiting excellent serviceand follow through
- Alerts team members to the existence of, and seeks resolution to production issues thatmay delay the shipment of an order
- Prioritize orders as necessary, which may require selecting from several alternatives to best service the customers’ needs.
- Must exhibit consistent desire to go above and beyond to ensure customer expectationsare being met and exceeded.

Qualifications:

- Two (2) to three (3) years related experience and/or training; or equivalent combination ofeducation and experience.
- Previous experience in a manufacturing or similar environment is preferred, printingor packaging industry experience is a huge plus.
- Ability to read, analyze and interpret general business periodicals, professional journals,technical procedures, or governmental regulations. Ability to write reports andbusiness correspondence. Ability to effectively present information and respond toquestions from groups of managers, vendors, and customers.
- Ability to calculate figures and amounts such as discounts, interest, commissions,proportions, percentages, area, circumference, and volume. Ability to read and interpretruler, scales, and other measurement devices.
- While performing the duties of this job, the employee is regularly required to sit and talk.The employee is occasionally required to stand and walk.

**Why work with us? Take a look at all we have to offer**
- Paid Time Off and Paid Holidays
- Comprehensive and Competitive Medical, Dental and Vision coverage
- Company Paid Long-Term Disability Insurance and Life Insurance
- We pride ourselves in investing in our employees by offering onsite training and the ability to haveunlimited growth potential within our organization
- We believe in rewarding our employees with performance-based salary increases

**_

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