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Manager, Server Support

4 weeks ago

Toronto, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

**The Opportunity**

The Technology Support and Operations department in Information Technology Services (ITS) is responsible for operating and supporting core IT infrastructure and services at KPMG in Canada.

Overseeing a team, this role is responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the firm’s server infrastructure is as efficient and productive as possible. The team manages incidents and problems to ensure timely resolution, and also works with other teams to implement new services to meet the firm’s business requirements.

The Support Teams operate on a 24/7 on-call schedule to address after-business-hours operational issues.

What you will do:

- Recruit, coach, and support the skills development of people within the team
- Manage the on-boarding of new services to ensure a smooth transition from project teams into production
- Ensure team compliance with ITIL based Incident, Problem and Change Management processes
- Ensure core infrastructure systems are maintained and updated as needed
- Participate in the leadership of the Technology Support and Operations department
- Provide status and operational updates for Sr. Management.
- Coordinate resources for non-project implementations or upgrades
- Collaborate with other ITS teams for problems, critical incidents and issues that arise

What you bring to this role:

- A university or college degree, and/or equivalent professional experience and certifications.
- Additional certifications may include Microsoft (MCSE, MCSA), VMWare (VCP), Linux, Cloud (Azure, AWS), and vendor neutral (ITIL, CompTIA A+/Network+/Security+, etc.)
- 5-7 years of IT experience in system implementation, project and systems management with 3-5 years in a team lead/ supervisor/ managerial role

**Keys to your success**

KPMG individuals
**Deliver Impact | Seek Growth | Inspire Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way:
**Integrity**, we do what is right |
**Excellence**, we never stop learning and improving |
**Courage**, we think and act boldly |
**Together**, we respect each other and draw strength from our differences |
**For Better**, we do what matters

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