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Program Administrator, Esl

3 months ago

Calgary, Canada The University of Calgary Full time

**Description**

The **English Language Program **within **U of C Continuing Education** is currently seeking a Full-time Limited Term **Program Adminstrator** **for approximately 12 months.

This position reports to the Manager, Customer Service and Operations and works closely with managers, coordinators, instructors and ESL Student Supports in a cross-functional team environment. Additionally, this program provides supports services for full-time international students in Continuing Education's International Professional Programs (IPP) and Calgary International Summer Program (CISP). Functions are carried out under mínimal supervision, working within established guidelines, procedures and accepted protocol. The ESL program occasionally requires the ability to work a variable schedule (evenings, weekends, and irregular workdays). Some off-campus work will be required. Peak work periods are July, August, September, January, February, and April. Time off during peak periods will be limited.

**Summary of Key Responsibilities** (job functions include but are not limited to):
Student Registration Support
- Provide students with friendly and efficient customer service in relation to ESL programs of study at University of Calgary Continuing Education.
- Provide information & assistance on course and program selection, registration, program requirements, refunds and transfers, and scheduling.
- Inform prospective students of the educational programs and services of the English Language Program, Continuing Education, and the University.

Administrative and Course Support
- Maintain student and instructor records using Excel database and the UCCE Registration System (Destiny One).
- Prepares student materials and records (ex. orientations, ELP transcripts and parchments).
- Assists with coordinating ELP student and instructor information sessions.
- Processes payments for supplies, instructional services, and other services.
- Books commedia and assists booking facilities (i.e. classroom, conference space).
- Processes shipments of marketing and promotional materials.
- Maintain inventory of office and instructional supplies, materials and equipment.
- Provide clerical support to the Associate Director, International and ELP managers.
- Maintain and administer student satisfaction survey and compile the results.
- Assists students with acquiring campus access, such as UPass, Unicard, Kinesiology, printer, library, and lockers.
- Administer online and in-person placement tests by preparing materials, rooms, and invigilators.
- Assist with final exam preparations.
- Maintain and order ELP office and kitchen supplies.
- Order food and beverages for ELP events and meetings.
- Attend ELP activities and events as needed.
- Assist instructors and staff with classroom and facility related issues.

**Qualifications / Requirements**:

- Completion of a level of education equal to a business administration certificate, diploma program, or an equivalent combination of education and experience; an undergraduate degree in a related field would be preferred.
- Minimum of 3 year work experience in a customer facing role in an English language school; work experience in a post-secondary ESL center preferred.
- Minimum 2 year experience in student advising.
- Oral and written fluency in Korean, Chinese, French, Spanish or Portuguese is an asset.
- Experience in administrating international student medical insurance is an asset
- Excellent communication, interpersonal, organizational skills.
- Strong time management skills and detail orientation with the ability to set priorities and meet deadlines.
- Reliable team player who uses good judgment, approaches matters in a professional and positive manner, and demonstrates a strong customer service orientation.
- Knowledge and experience of studying abroad.
- Experience with the University's core business systems such as PeopleSoft and Continuing Education Student Registration System (Destiny One) would be an asset.
- Positive attitude and demonstrated ability to be a collaborative team member.
- Cross-cultural sensitivity and experience working with clients of limited English proficiency.

**Application Deadline**: June 5, 2024

This position is part of the AUPE bargaining unit, and falls under the **_Operational/Admin Job Family, Phase 2_**.

For a listing of all management and staff opportunities at the University of Calgary, view our **Management and Staff Careers website**.

**About the University of Calgary**

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary