Technical Support Supervisor

2 weeks ago


Toronto, Canada MIMOSA Diagnostics Inc Full time

Education: Master's degree
- Experience: 5 years or more
- Electrical and electronics engineering
- or equivalent experience
**Work setting**:

- Startup company
- Help desk
**Tasks**:

- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Troubleshoot and resolve technical problems
- Provide job training and support
- Arrange training for staff
- Develop curriculum for training programs
**Supervision**:

- 1 to 2 people
**Own tools/equipment**:

- Internet access
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Long term benefits**:

- Life insurance
**Other benefits**:

- Learning/training paid by employer
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week



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