Technical Support Supervisor
4 days ago
Education: College/CEGEP
- Experience: 5 years or more
- or equivalent experience
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
**Supervision**:
- 5-10 people
**Computer and technology knowledge**:
- Python
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:
- Accurate
- Team player
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Workplace information**:
- Remote work available
**Health benefits**:
- Dental plan
- Health care plan
**Financial benefits**:
- Bonus
**Long term benefits**:
- Group insurance benefits
- Other benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- On-site amenities
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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