technical support supervisor

4 weeks ago


Toronto, Canada Syncoria Incorporated Full time
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Manage incidentsSupervision
  • 1 to 2 peopleComputer and technology knowledge
  • MS Windows
  • Enterprise resource planning (ERP) softwareScreening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Work Term: Temporary
  • Work Language: English
  • Hours: 37.5 hours per week


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