technical support supervisor
4 weeks ago
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 yearsTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidentsSupervision
- 1 to 2 peopleComputer and technology knowledge
- MS Windows
- Enterprise resource planning (ERP) softwareScreening questions
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Work Term: Temporary
- Work Language: English
- Hours: 37.5 hours per week
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Technical Support Supervisor
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technical support supervisor
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Technical Support Supervisor
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