Regional Warmline Peer Support Worker

2 weeks ago


Greater Sudbury, Canada NISANorthern Initiative for Social Action Full time

**EMPLOYMENT OPPORTUNITY**

Requirements for submission:

- **Applicant’s Resume & Cover Letter**
- **Ensure that your cover letter includes a statement of interest and speaks to your suitability for the role. Also include whether or not you identify as a person with lived experience according to the below definition. **_

“The peer support worker1 will have lived experience2 of a mental health challenge or illness [ ] (p.5)

1. “The term ‘peer support worker’ refers to a person who provides peer support to those with mental health challenges or illness or to those who have a family member or loved one with mental health challenges or illness.

2. The term ‘lived experience’ refers to a person’s experience of mental health challenges or illness and/or their experience of having a family member or loved one who has mental health challenges or illness.”

**How to apply**:
Please submit your resume and cover letter through ONE of the following options:
Though the Indeed job add

By Mail: 36 Elgin Street, 2nd Floor, Sudbury, ON P3C 5B4

In Person: 36 Elgin Street, 2nd Floor, Sudbury, ON P3C 5B4

Only those selected for an interview will be contacted.

**DEADLINE: Friday June 28th, 2024**

**Job Posting: Warm Line Support Worker (2)**

**REPORTS TO**: Program Manager

**HOURS AND REMUNERATION**: 6-12 hours per week. Weekday evenings and Weekend evenings. $19/ hr.

**Warm Line Support Worker Job Description**

NISA is a peer-led organization tasked with providing mental health recovery services in Sudbury, Ontario. All staff self-identify as having had some lived experience of mental health challenges and are dedicated to making a difference in the lives of their peers. We’ve been operating in Sudbury since 1998 with the motto _Being, Belonging, Becoming_. In our programs, peers can **be** who they are without judgement or discrimination; they take part in a community of peers in a space where they **belong**; and our aim is to foster recovery and personal growth so that individuals can define and **become** who they want to be. We acknowledge the value and expertise that comes from personal lived experiences, and stive to provide a space free of discrimination, stigma, and exclusion in all forms.

Our Leadership Team focuses on supporting NISA’s core values and culture, as well as accountability, dedication to ensuring quality services, providing supportive supervision, and advocating for peer voices in the mental health sector. Specifically, supportive supervision is based on mutual respect, strength-based, commitment to ongoing learning, self-awareness, integrity, effective communication, trusting relationships/transparency, autonomy with accountability, and personal growth.

The Warm Line Peer Support Worker is responsible for operating a pre-crisis telephone support line. This includes assisting callers by listening, talking, and referring them to other community resources. The Regional Warm Line Peer Support worker will provide a continuum of functions, from a recovery-based approach, including: active listening and reflection, building relationships, developing support plans with callers, systems advocacy, symptom management, life skills teaching. In addition, Regional Warm Line Peer Support Worker’s will develop a working knowledge of community resources through Northeastern Ontario and provide assistance in connecting callers to appropriate services.

**Work Responsibilities**:

- Providing assistance and support to individuals on the phone, using a non-judgmental, strengths-based approach.
- Recognizing and respecting recovery based philosophy including individual’s right to self-determination and autonomy
- Making referrals to emergency services (Crisis Program, 911) as required.
- Referring callers to available community resources, working toward the best interest of the caller as a member of the community.
- Provides peer support and feedback to co-workers.
- Assists callers in accessing and obtaining other community resources where needed and appropriate and advocates with and for callers to ensure adequate resources are available.
- Ensuring callers have information related to rights under the Mental Health Act and other related legislation.
- Ensuring caller has awareness and understanding of rights relating to services, confidentiality.
- Ensuring family members are aware of available resources. Where conflicts arise between the wishes of caller and family members, family members are referred to an alternative staff or service.
- Ensuring interactions are recorded appropriately and in a timely manner utilizing on line B-Care database program
- Ensuring that monthly, annual and other required reporting documentation are completed
- Provided assistance to the Program Manager with community networking and additional tasks
- Promote NISA’s mission, vision and values to the membership and to the community.
- Represent NISA in a professional manner.

**Professional Developme



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