Regional Warmline Peer Support Worker

5 months ago

Greater Sudbury, Canada NISANorthern Initiative for Social Action Full time

NISA is a peer-led organization tasked with providing mental health recovery services in Sudbury, Ontario. All staff self-identify as having had some lived experience of mental health challenges and are dedicated to making a difference in the lives of their peers. We’ve been operating in Sudbury since 1998 with the motto _Being, Belonging, Becoming_. In our programs, peers can **be** who they are without judgement or discrimination; they take part in a community of peers in a space where they **belong**; and our aim is to foster recovery and personal growth so that individuals can define and **become** who they want to be. We acknowledge the value and expertise that comes from personal lived experiences, and stive to provide a space free of discrimination, stigma, and exclusion in all forms.

***:
Under the direction of the Regional Warm Line Coordinator, the Regional Warm Line Peer Support Worker is responsible for operating a pre-crisis telephone support line. This includes assisting callers by listening, talking, and referring them to other community resources. The Regional Warm Line Peer Support worker will provide a continuum of functions, from a recovery-based approach, including: active listening and reflection, building relationships, developing support plans with callers, systems advocacy, symptom management, life skills teaching. In addition, Regional Warm Line Peer Support Worker’s will develop a working knowledge of community resources through Northeastern Ontario and provide assistance in connecting callers to appropriate services. This is a remote position however employees need to reside within the Sudbury Region.

**DUTIES ANDRESPONSIBILITIES**:
**Provides support to individuals to assist in their recovery**:

- Providing assistance and support to individuals on the phone, using a non-judgmental, strengths-based approach.
- Recognizing and respecting recovery based philosophy including individual’s right to self-determination and autonomy
- Making referrals to emergency services (Crisis Program, 911) as required.
- Referring callers to available community resources, working toward the best interest of the caller as a member of the community.
- Provides peer support and feedback to co-workers.
- Assists callers in accessing and obtaining other community resources where needed and appropriate and advocates with and for callers to ensure adequate resources are available.
- Ensuring callers have information related to rights under the Mental Health Act and other related legislation.
- Ensuring caller has awareness and understanding of rights relating to services, confidentiality.
- Ensuring family members are aware of available resources. Where conflicts arise between the wishes of caller and family members, family members are referred to an alternative staff or service.

**Participates in the evaluation of program goals and objectives, making recommendations on changes to current program activities for improved service delivery. Ensures all file management and reporting functions are maintained in a comprehensive and timely manner**:

- Ensuring individual’s contacts are recorded appropriately and in a timely manner utilizing on line B-Care database program
- Ensuring that monthly, annual and other required reporting documentation are completed
- Provided assistance to Regional Warm Line Coordinator with community networking and additional tasks
- Bringing forward training needs and takes responsibility for seeking out relevant training opportunities.
- Promote NISA’s mission, vision and values to the membership and to the community.
- Represent NISA in a professional manner.

**Maintains up-to-date knowledge of the Mental Health Act and related legislation, the structure and personnel of local social agencies, government departments and trends and developments in the community that could affect the provision of mental health services**

**Avails self of opportunities for professional development**:

- Bringing forward training needs and takes responsibility for seeking out relevant training opportunities
- Participates in workshops and seminars as required
- Participates in staff meetings
- Participates in the performance review process

**Works within the Policies and Procedures of NISA/Northern Initiative for Social Action**

**ESSENTIAL RESPONSIBILITIES AND DUTIES**:

- Carrying out all duties of the Warm Line Peer Support Worker in a moral and ethical manner
- Being present at the scheduled time of the day ready for the performance of duties
- Being ready emotionally and physically to perform duties
- Be available to work varying shift days

**QUALIFICATIONS**
- Lived experience within the mental health system
- A diploma, degree or Canadian equivalent in health or a related discipline (Social Service Work, Social Work, Psychology, Humanities, Social Sciences) is considered and asset
- Familiar with the goals and objectives of NISA/ Northern Initiative for Social Action
- Have wo

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