Retail Host

1 week ago

Vancouver, Canada Monos Full time

**About Monos**

Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of _mono no aware_, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey. As a member of 1% for the Planet, and one of the first luggage brands to be Climate Neutral Certified, we are committed to taking action to protect the places we love.

With big plans for the future including purpose-driven product launches, brick and mortar retail locations, and establishing ourselves as leaders in the travel industry in an ever
- changing world, we’re looking for passionate, skilled, and driven individuals to join our team. We are recognized as one of Canada’s Most Admired Cultures as well as a Great Place to Work.

At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.

As a **Host **for the **Retail Experience **team, you will have a fulfilling career upholding standards of Guest experience & operational excellence.

**Responsibilities**
- Champion Monos’ vision of redefining retail by infusing hospitality into every aspect of the customer journey. Ensure that stores are more than just places to shop—they should feel like welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.
- Be a collaborative team player, contributing to the overall success of the store
- Provide feedback that will enhance the team and guest experience
- Demonstrate profound product knowledge to assist customers in making informed purchasing decisions
- Execute day-to-day store operations with excellence, including POS transactions, store maintenance, and product management from receiving to presentation

**Experience Level**
- 1-2 years experience in retail or hospitality
- Exceptional communication skills to be able to communicate effectively with store team and customers
- Outstanding customer service skills
- Ability to problem solve and work well under pressure
- Experience using Shopify is an asset but not required
- Must be able to work flexible hours including early evenings and weekends
- Able to lift and carry 25-30lbs

**Why be a part of Monos?**
- Rocketing growth - yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within.
- Outstanding culture - entrepreneurial, fun and leads with empathy
- Company discount on Monos luggage for yourself and friends/family
- Competitive salary
- Bonus Program
- Health and dental benefits (for eligible full-time positions only)
- Paid vacation time off (for eligible full-time positions only)

**To Apply**:
**Compensation**:
Our compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives, grounded in market analysis and a commitment to internal equity.

$18.00 - $22.00 per hour

**Our Values**:

- Lead with empathy - Walk a mile in someone else’s shoes.
- Less but better - Refine, don’t embellish.
- Just roll - Good is the enemy of great, but perfect is the enemy of done.- Individuals requiring accommodation due to a disability or any other protected characteristic can request assistance at any point during the recruitment process or throughout their employment by contacting our People & Culture team._

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