Club Counselor I

4 months ago

Vancouver, Canada Hilton Grand Vacations Full time

As a
**Club Counselor I** you would be responsible for:

- Serves as overall point of contact for member’s account information.
- Creates, modifies, and cancels resort reservations and exchanges.
- Processes member account/reservation payments.
- Updates member account information.
- Educates members on benefits of their Memberships
- Completes detailed notes in comments area of member account after each interaction.
- Researches and resolves concerns and questions raised by members.
- Provides information to members as it relates to their account.
- Maintains compliance of all time keeping and attendance policies.
- Held accountable for all reservation productivity including inbound and outbound reservations.
- Must meet or exceed required departmental expectations to be eligible for incentive programs.
- Must be able to identify multiple membership products and services.
- Must be able to work a flexible schedule including nights, weekends and holidays.
- Consistently practices the meaning of “Yes” and maintains the highest standards of professionalism when interacting with management, fellow team members and members.
- Responsible for handling blended inbound and outbound calls.
- Must be able to upsell flex and value or any profitable products for the Company.
- Must be able to upsell and hook sales presentation tours.
- Must be great at mulit-tasking.
- Represents the Company in a professional manner at all times.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other duties as assigned.

Why do Team Members Like Working for us?
- Our Mission and Values
- Internal growth opportunities
- We provide paid training
- Consistent day-to-day responsibilities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program
- Wellness allowance
- Group RRSP
- Team Member and Family Travel Program providing reduced hotel room rates

**Qualifications**
- To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- High School Diploma or equivalent.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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