Jr. Service Desk Analyst

1 week ago


Portage la Prairie, Canada The Portage Mutual Insurance Company Full time

**Junior Service Desk Analyst**

This position reports directly to the IT Operations Lead and will work closely with other members of the Technology and Application Management Services (AMS) departments. To be successful in this role requires the ability to balance creative and technical problem solving, business acumen, and collaboration to ensure our internal and external customers receive exceptional customer service and can access the services, systems, and resources needed to achieve their goals.

**General Duties and Responsibilities**:

- Provide Tier 1 support for end-user service and system inquiries and issues.
- Take detailed notes, determine steps to resolution, and manage the flow of incoming requests.
- Maintain and monitor incident/service requests in our ITSM tool (JIRA) while responding to issues in a courteous, timely, and appropriate manner.
- Troubleshoot issues and help determine business priority and severity, and escalate advanced incidents/service requests to Tier 2 or Tier 3 support when required.
- Resolve problems and continuously follow up keeping the customer informed on the status of their requests or issues while also working to determine how we can improve our services and processes.
- Maintain detailed records of incidents and service requests to assist with diagnosing and repairing complex issues, collecting data regarding recurring incidents and problems, and providing recommendations to prevent future problems.
- Assist with creating, editing, and maintaining IT documentations. This includes common issues or service request FAQs, departmental best practices and processes documentation, as well as notices or self-help documents to distribute throughout the organization.
- Assist with performing data analysis to determine the common incidents and problems that are occurring within the organization and make recommendations for system enhancements or business processes changes that will help us support our customers more effectively and efficiently.

**Qualifications, Skills, and Abilities**:

- College diploma or University degree in the field of Computers, Technology, or Business.
- 1-2 years experience in a Jr. business analyst or end-user support role.
- Excellent verbal and written communication.
- Demonstrated commitment to service excellence.
- Strong interpersonal, analytical, problem solving, and organizational skills.
- Passion for technology and business.
- Ability to work independently and as part of a team.
- Ability to multitask.
- High-bandwidth collaborator both in person and working remotely.
- Experience with Windows operating systems (7 and 10), Apple and Android devices, tablets etc.
- Familiarity with MS Office suite (Word, Excel, PowerPoint), as well as Office 365.
- Willingness to work toward ITIL certification.

This is a junior position that is an excellent opportunity to learn our business and the technology that enables it from the ground up. Technical and business skills can be acquired on the job; however, attitude and effort are critical to success and advancement in this role.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift



  • Portage la Prairie, Canada The Portage Mutual Insurance Company Full time

    **Junior Broker Support Analyst** This position reports directly to the Broker Support Lead and will work closely with other members of the Technology and Application Management Services (AMS) departments. To be successful in this role requires the ability to balance creative and technical problem solving, business acumen, and collaboration to ensure our...


  • Portage la Prairie, Canada Microtel Inn & Suites - Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. **We’re excited to be recruiting for a part time Front Desk Agent at our beautiful Microtel Inn &...

  • Hotel Front Desk Agent

    7 months ago


    Portage la Prairie, Canada hi-way motel Full time

    Hi-way motel in portaage la prairie is looking for a full time employee. Employee have the option to stay in a basement of no charge. 'Duties''' - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries with excellent phone etiquette -...

  • IT Service Manager

    7 months ago


    Portage la Prairie, Canada The Portage Mutual Insurance Company Full time

    Job Summary: Key Responsibilities: - Oversee the planning, delivery, and management of IT services to meet business needs and objectives - Develop and implement IT service management processes and procedures to ensure efficient and effective service delivery - Monitor and analyze service performance metrics to identify areas for improvement and drive...

  • Front Desk Agent

    7 months ago


    Grande Prairie, Canada Service Plus Inns & Suites Full time

    _Service Plus Inns & Suites_ _Grande Prairie is currently seeking an outgoing, motivated, and team minded individual for part time for all shifts on the front desk. Experience is not required, but would be considered an asset. WAGE WILL BE BASED ON EXPERIENCE._ **Duties of the Front Desk Agent include but are not limited to**: - Register arriving guests...

  • Front Desk Agent

    3 days ago


    Grande Prairie, Canada Service Plus Inns & Suites Full time

    _Service Plus Inns & Suites_ _Grande Prairie is currently seeking an outgoing, motivated, and team minded individual for part time for all shifts on the front desk. Experience is not required, but would be considered an asset. WAGE WILL BE BASED ON EXPERIENCE._ **Duties of the Front Desk Agent include but are not limited to**: - Register arriving guests...


  • Grande Prairie, Canada Ingo Floor Full time

    INGOFLOOR, a local family-owned flooring store, is looking to fill the position of a **Customer Service/Order Desk.** This is a permanent, full time position (40 hrs/wk). Hours are Monday - Friday, 8:30 am to 5:00 pm. This is a non-commission position with wages paid hourly. Normal activities would include: - a mix of walk-in traffic and talking with...

  • Field IT Analyst

    23 hours ago


    Grande Prairie, Canada Trican Well Service Full time

    **TRICAN** is Canada’s largest well service company built upon a foundation of solid corporate values and a culture of innovation. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees. If you are a motivated, service-oriented team player with excellent attention to...

  • Financial Analyst

    7 days ago


    La Prairie, Canada GE Renewable Energy Full time

    **Job Description Summary***:* French version will follow ** Lead Financial Analyst is a critical position in North America (NAM) Finance team for our Service Business (SER) line which operates with 2 companies in US and Canada. In this role you will aggregate and communicate the comprehensive business results, take ownership of reporting (P&L and B/S) to...

  • Front Desk Agent

    7 months ago


    Grande Prairie, Canada Howard Johnson Grande Prairie Full time

    **About us** Howard Johnson Grande Prairie is a small business in Grande Prairie, AB T8V 3J9. We are professional, supportive and inclusive. **Overview**: Join our team as a Front Desk Agent. We are seeking a customer service-oriented individual with a passion for hospitality to provide exceptional service to our guests. **Duties**: - Greet and welcome...

  • Front Desk Agent

    1 week ago


    Grande Prairie, Canada Pomeroy Lodging LP Full time

    **We are looking for a Front Desk Attendant to join our team!** As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and...

  • Front Desk Agent

    6 days ago


    Grande Prairie, Canada Holiday Inn & Suites Grande Prairie Conference Center Full time

    Holiday Inn & Suites Grande Prairie-Conference is seeking a Part - Time Front Desk Agent. Reporting to the Front Office Manager, the Front Desk Agent is responsible for the daily front desk operations. Responsibilities include but not limited to: - Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through...

  • Front Desk Hotel Clerk

    7 months ago


    Portage la Prairie, Canada Super 8 Portage la Prairie Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of interest in the...

  • Front Desk Agent

    1 week ago


    Grande Prairie, Canada Encore Suites Full time

    _Encore Suites Grande Prairie is currently seeking an outgoing, motivated, and team minded individual for _**ALL SHIFTS**_ _on the front desk. Experience is not required, but would be considered an asset. _**Wage will be based on experience.**_ **Duties of the Front Desk Agent include but are not limited to**: - Register arriving guests and assign rooms -...

  • Front Desk Agent

    7 months ago


    High Prairie, Canada High Prairie Inn 2008 Ltd. Full time

    **Front Desk Clerk** **High Prairie, AB** At Days Inn, we focus on the little things that surprise and delight to help patrons enjoy their stay and kick off each day with a little extra oomph. Like the sun, we are energized to provide a warm smile and great service to our guests every time they stay with us. We are currently looking to add a hardworking,...

  • Front Desk Manager

    7 months ago


    La Conception, Canada Ekki sushis Full time

    Job Summary: **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Manage reservations and check-ins/check-outs - Handle guest inquiries and provide accurate information about the hotel facilities and services - Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained - Oversee the...


  • La Prairie, Canada Centre de services scolaire des Grandes-Seigneuries Full time

    Le Centre de services scolaire des Grandes-Seigneuries (CSSDGS) recherche une ou un analyste informatique - service aux utilisateurs pour un (1) poste régulier à temps plein au sein du Service des technologies de l’information (STI). **CE QUE NOUS OFFRONS** Du télétravail, un environnement de travail sain et un équilibre juste entre le travail et la...


  • Portage la Prairie, Canada GardaWorld Full time

    **Are you ready to suit up?**: If you are seeking a job where you have important responsibilities, this one is for you! As a Security guard in the health care sector, you will ensure the safety of kids, families and staff. We are looking for **Full-Time** Security Guards to work at one of our Healthcare site in Portage La Prairie **.** As a security guard in...


  • Portage la Prairie, Canada GardaWorld Full time

    **Are you ready to suit up?**: If you are seeking a job where you have important responsibilities, this one is for you! As a Security guard in the health care sector, you will ensure the safety of kids, families and staff. We are looking for **Full-Time** Security Guards to work at one of our Healthcare site in Portage La Prairie **. **As a security guard in...


  • Portage la Prairie, Canada Walmart Canada Full time

    **Position Summary... **:Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the general merchandise area, and assists with stocking and the sale...