Front Desk Manager
4 months ago
Job Summary:
**Responsibilities**:
- Greet and welcome guests in a friendly and professional manner
- Manage reservations and check-ins/check-outs
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained
- Oversee the front desk team, including scheduling and training
- Resolve guest complaints promptly and efficiently
- Maintain cleanliness and organization at the front desk area
**Skills**:
- Experience in guest services and customer service
- Strong phone etiquette skills
- Proficiency in using front desk software systems
- Multilingual abilities preferred
- Knowledge of hospitality industry practices
- Ability to handle high-pressure situations with professionalism
- Bilingual proficiency is a plus
**Job Types**: Full-time, Part-time, Permanent, Seasonal
Pay: $25.00-$28.00 per hour
Expected hours: 25 - 28 per week
**Benefits**:
- Company car
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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