Intern, Client Care Coordinator

5 months ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
Our paid internship program gives students practical work experience, learning and development workshops, social outings, and an opportunity to meet with our CEO and executive team members.

The Accountabilities:

- Coordinate follow up care from the Dedicated Care appointments including follow up appointments, prescription renewals, results and referrals.
- Work with Dedicated care Physicians and Nurse Consultants in managing client care
- Assist with organization and tracking of medical reports and results
- Coordinate with other clinic staff to ensure exceptional delivery of service
- Other administrative duties as required
- Results Management including reporting normal results and distribution of results to Physicians and Nurse Consultants
- Read and interpret physician notes
- Answer Dedicated Care phone queue

The Requirements:

- Current student in 3rd or 4th year at a post-secondary institution
- Excellent written, verbal and electronic communication skills
- Intermediate level in MS Word, Excel, and Outlook
- Prior switchboard or reception experience is an asset
- Exceptional client service skills
- Sound knowledge of medical terminology and laboratory results

This is an internship with full-time hours. The position will be remote with occasional requirements to come into the office for training and team meetings/events. This role is primarily scheduled during business hours Monday to Friday, between 7am-6pm.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

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