Client Care Operations Intern

2 months ago

Toronto, Canada MEDCAN Full time

About Us:
Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:
The Medcan Dedicated Care Team is hiring an Operations Intern to analyze and improve the current onboarding process for Dedicated Care clients. The goal of the intern is to support the onboarding process, including the creation of a new onboarding form via OCEAN, updating policies, standard operating procedures (SOPs) and other related documents. The intern would also assist with scheduling onboarding calls with clients for the Nurse Consultant Team, obtaining medical records, and data entry of medical information into the Cumulative Patient Profile (CPP) in the Accuro EMR system. The results will ultimately help the operations team streamline the client onboarding process.

Our paid internship program gives students practical work experience, learning and development workshops, social outings, and an opportunity to network with our leadership team. You will be an active participant in designated projects and tasks, and be a member of a highly collaborate team.

The Accountabilities:

- Coordinate onboarding calls for new Dedicated Care clients
- Review current onboarding document and gain insights needed to revamp a new onboarding document via OCEAN platform
- Create and update policies, SOPs and workflows related to client onboarding
- Data entry of medical information into the CPP of Accuro EMR
- Other administrative duties as required

The Requirements:

- Current 3rd or 4th year student in Health Sciences, Data Analysis, or related field with exposure to clinical research and qualitative and/or quantitative analysis and/or data analysis
- Excellent written, verbal and electronic communication skills
- Intermediate level in MS Word, Excel, and Outlook
- Knowledge of medical terminology is an asset
- Experience as a Research Assistant in some capacity is an asset

This is an internship expected to run full-time from January 6, 2025 to April 25, 2025. The incumbent will work 5 days/week between Monday to Friday during regular business hours, and must be able to work at 150 York St on a hybrid basis.

Our Benefits:
Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:
Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

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