Assistant Service Manager

7 months ago

Mississauga, Canada Tabangi Auto Group Full time

Tabangi Auto Group is seeking a motivated, passionate, and detail-oriented individual to join our fast-growing service team. You will have the opportunity to work alongside our talented technical and front-office staff to deliver a customer service experience that is unmatched industry-wide. Your roles and responsibilities will include:
**Roles and responsibilities**:

- Greeting clients, assessing their needs, and providing recommendations based on the maintenance schedule
- Managing each client interaction from start to finish
- Maintain a high Customer Service Experience
- Opening and Closing duties as necessary
- Submit warranty claims and easy pay solutions for clients
- Review service history and completed repairs; recommend service;
- Communicate to the technician detailed information regarding the vehicle issue
- Collect payments
- Closes repair orders in a timely manner
- Review the finished repair order for proper completion, pricing accuracy, and legibility
- Eliminate surprises for customers by reviewing service repairs and their associated charges to ensure accuracy
- Maintains open communications with technical staff regarding job status changes
- Develop and execute effective marketing campaigns
- Communicate with dealerships and staff internally to ensure sold vehicles are delivered as promised on schedule and customer concerns are addressed

**Parts and Inventory Management**:

- Order parts based on vehicle inspections carried out by technicians
- Receive parts into inventory and allocate them to the correct work order
- Source parts from multiple suppliers to ensure the best possible price for the highest quality product
- Return unused and defective parts to suppliers
- Manage parts inventory levels within the operating system and conduct physical inventory counts when needed
- Ensure that all parts returned to vendors have been credited the correct account

**Technician management**:

- Ensure inspections have been completed on every vehicle
- Effectively collect and communicate necessary information and concerns from client to technician & technician to client
- Works closely with the automotive technician and client to inform, educate, and advise on technical issues that need to be addressed on the maintenance and repair of their vehicle
- Ensure sold times are listed for each service line before the technician proceeds with the work

**Client management**:

- Book appropriate customer appointment times
- Ensure the client’s primary concern is communicated to the technician
- Keep client informed of vehicle service progress in a timely fashion
- Have knowledge and understanding of the features & benefits of the products and services available to clients
- Complete walk-around vehicle visual inspection at check-in
- Greet customers by their name on arrival
- Minimize questions by reviewing the customer’s info before they arrive

**Internal Vehicles Reconditioning Management**:

- Arrive vehicles at the dealership when incoming from transport
- Inspect on arrival, arbitrate any defects, and create key tags
- Oversee recon process to achieve a higher quality vehicle consistently, decrease turnaround time, and reduce comebacks
- Set up appointments with our outsourced recon partners (Windshield, Dent, Body Shop)
- Facilitate vehicle transfers between locations once completed

**Teamwork**:

- Ability to work well independently and as part of a team
- Conflict Resolution Skills - Is able to handle stressful situations when required
- Adhere to shop safety standards, taking all possible precautions to ensure the safety and health of self and others through maintaining a safe work environment
- Displays flexibility, creativity, and an enthusiastic attitude toward team environment
- Develop & maintain positive/professional relationships with suppliers
- Attend and participate in shop meetings

**Respect**:

- Displays integrity and trustworthiness
- Treats others honestly and respectfully
- Approaches others with courtesy
- Promotes equality and fairness
- Maintain office equipment and property
- Promptly Assist Clients

**Professional Conduct**:

- Maintain prompt, professional, & effective communication in every aspect of business
- Expect, attend, & appreciate all forms of pertinent training
- Committed to professionalism and top performance in the automotive industry
- Meet professional appearance standards
- Demonstrates positive attitude & self-motivation
- Perform multiple tasks with low levels of apparent stress
- Perform multiple tasks with confidence, accuracy & effectiveness
- Resourceful in enhancing skills and abilities
- Possess strong interpersonal and adaptable skills
- Ability to work with mínimal or no supervision

**The Perks**
- **New state-of-the-art facility opened in 2020**:

- **Efficiently run shop environment / dispatch system**:

- **Great shop chemistry and team dynamic**:

- **Educational training through Napa’s online program**:

- **Benefit package includ

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