Coordinator, Operational

3 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**: Permanent

**Union Status**: NSGEU - NSPG

**Closing Date**:13-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia (SNS), we collaborate with citizens, businesses, and municipalities to provide access to various government programs and services. We support the public sector in delivering programs and services that Nova Scotians rely on.

As a proud public servant, you will work with us to build a stronger province by promoting coordinated action, discipline, and fiscal sustainability. Our focus remains on safe and connected communities, healthy population, quality education, and inclusive economic growth.

**About Our Opportunity**:
As the Coordinator, Operational and Service Excellence (O&SE,) you will join a highly motivated team and be responsible for the coordination, administration, and operations of the vibrant O&SE corporate deployment. The deployment offers various services, programs, and trainings in partnership with business areas across government and you will promote the offerings, ensure their smooth functions, and manage/organize the O&SE SharePoint platform. This position offers a challenging, satisfying, and growth opportunities while working within a high performing team.

**Primary Accountabilities**:
Some of the primary accountabilities in this role include:

- Coordinating all aspects of the O&SE deployment that includes but not limited to the development, implementation, operations, evaluations, identifying gaps, improving, growing, and updating the deployment.
- Assisting in the design, development, and implementation of the O&SE deployment offerings to continuously improve the offerings. The offerings include business process improvement Lean Six Sigma services, programs, and trainings, and any others in support of the business areas.
- Managing the O&SE SharePoint platform that include organizing, updating, improving, maintaining, and tracking the deployment performance using visual management principles on the platform to ensure the different elements of the deployment are functioning effectively.
- Being the central communication person with the business areas, staff, stakeholders, and any others.
- Handling the physical mail in and out of the deployment.
- Interviewing, counseling, and assessing the potential interested parties and recommending the right O&SE offerings to solve the business areas pain points.
- Supporting the business process improvement experts during their partnership with business areas.
- Maintaining the deployment operational annual calendar of events, planning, and organizing different activities within the deployment and the O&SE team.
- Assisting in improving processes to support effective deployment delivery and implantation.
- Administering financial services for the deployment such as invoicing, placing orders, records, liaising with the finance area, and others.
- Any others as assigned for the purposes of the deployment operations.

**Qualifications and Experience**:
Key Requirements:

- Bachelor’s degree with at least 1 year or more of similar experience to the above primary accountabilities.
- Certification in Lean Six Sigma Yellow Belt (Green Belt certification is an asset.)
- Outstanding coordination, organizational, and planning abilities.
- Exceptional communication skills, written, verbal, and nonverbal, in building and maintaining business relationships.
- In depth and demonstrable knowledge of managing a SharePoint platform including the back end of the platform.
- Demonstrated quest for continuously improving the way of operations.
- Multitasking skills in working on multiple files, strong time management, prioritizing, and overseeing activities to effectively meet business objectives.
- Above average working experience with Microsoft Office Suite including Microsoft Power Automate.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths for Nova Scotians.
- Department Specific Flexible working schedules.

**Pay Grade**: PR 06 - PR 10

**Salary Range**: $1,915

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