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Print Mail Scan Production Professional
4 months ago
**City**
- Vancouver**State/Province**
- British Columbia**Country**
- Canada**Department**
- Service Delivery**Date**
- Thursday, February 8, 2024**Working time**
- Full-time**Ref#**
- 20032363**Job Level**
- Individual Contributor**Job Type**
- Experienced**Job Field**
- Service Delivery**Seniority Level**
- Associate**Currency**
- CAD - Canada - CA**Annual Base Salary Minimum**
- 38,460**Annual Base Salary Maximum**
- 76,920- The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.- Description & Requirement**About Xerox Holdings Corporation**Purpose**:
The Service Delivery Site Lead role is a key services delivery operations position. The Service Delivery Site Lead will lead the daily on-site work functions for service delivery to specific clients. Objective of the position is to drive superior customer service through participation and coordination, with on-site team (1-4 employees), of workflow and team activities to meet the contracted service levels. Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives.
- The Service Delivery Site Lead has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers.
**Scope**:
This position provides guidance, to the on-site team, in support of their assigned tasks or activities at a specific account. They are the main focal point for daily customer communications and escalations.
- **Essential Functions**:
- Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (i.e. billing processes, reporting, cost management, supplies mgmt., etc.).
- Coordinates employee training.
- Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM), Operational Resource Utilization Tool, (ORU), Global Services Delivery Model, (GSDM) and the Onsite Security Assessment Program (OSA).
- Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.)
- Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review). Measures customer satisfaction through surveys or tools.
**Education Requirements**:
- High School Diploma required
**Skills, Knowledge and Abilities**:
- Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
- Able to provide lead and guide peers and team members (i.e., work well with others)
- Problem resolution and escalation management skills.
- Excellent verbal and written business communications.
- Able to lift and move up to 50 pounds
- Able to work with cross-functional teams.
- Able to work with mínimal supervision.
- Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
- Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts).
- Able to provide leadership and support for accounts assigned while displaying a positive attitude. Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
**Soft Skills**:
- Planning, organizing, executing, and controlling skills
- Ability to assess issues, define causes, and prioritize/execute solutions
- Self-initiative and results oriented while being a team player
