Collection Officer

2 weeks ago

North York, Canada Ministry of Finance Full time

Are you a motivated individual? If so, then bring your expertise to the Ministry of Finance, Tax Compliance and Benefits Division, to conduct debt collection activities in support of business-critical revenue generating operational requirements.

Positions Available:

- 7 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region
- 1 English Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region
- 1 Bilingual English/French Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this position, you will:

- Collect amounts owed to the Crown by investigating/resolving delinquent accounts resulting from client's failure to comply;
- Communicate rights and obligations, negotiate payment arrangements and obtain securities;
- Liaise with sheriffs, banks, lawyers and other parties;
- Process payments using an automated system, prepare correspondence and maintain the integrity of tax roll information;
- Initiate necessary recovery actions.

**How do I qualify?**:
**Mandatory**:

- You must possess oral French language skills at the advanced level. Proficiency level will be verified by an Ontario Public Service approved evaluator. (Only a requirement for the designated position)

**Communication and Interpersonal Skills**:

- You have excellent oral skills to articulate and effectively communicate with clients and negotiate payment terms.
- You have written skills to prepare, on request, custom correspondence, strategies, fact sheets for senior ministry officials, and client's lawyers, accountants, trustees, receivers, bailiffs, sheriffs, bankers.
- You are able to handle confrontational situations and maintain a positive public perception of fair and consistent treatment, where the issues may be high-profile and politically sensitive; and to deal tactfully and diplomatically with difficult situations and aggressive/emotional clients.

**Analytical, Research and Organizational Skills**:

- You have research and analytical skills to gather and analyze data.
- You can work independently and accurately with high volumes of assignments.
- You can manage multiple priorities and work within tight timelines.

**Collections and Financial Knowledge**:

- You have demonstrated knowledge and understanding of collection techniques, including phone calls, letters, recommendations for legal actions such as garnishments/demands, liens and other recovery actions.
- You are familiar with bankruptcy administration and debt security instruments.
- You have knowledge of accounting methods to analyze financial data.

**Computer Skills**:

- You have the ability to use database and word processing programs to prepare reports and analyze information.
- You demonstrate experience within an automated collection system.

**Additional Information**:
**Address**:

- 7 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region
- 1 English Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region
- 1 Bilingual English/French Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 3**Category**:

- Administrative and Support Services**Posted on**:

- Friday, March 1, 2024**Note**:

- This ad is also available in French.
- T-FN-211057/24(9)

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