Implementation Manager

3 months ago

Vancouver, Canada Procurify Full time

Procurify's Intelligent Spend Management platform provides hundreds of organizations worldwide with real-time visibility and control over all business spend. We're looking for a talented and team-driven Implementation Manager to join us on our journey.

**ABOUT THE ROLE**:
Procurify is looking for an enthusiastic team player who is passionate about Customer Success.

You are a person with a knack for detail, and you're motivated by helping our customers achieve the best version of themselves.

Everyone at Procurify is a team player. A big part of this role involves building relationships internally and externally and advocating for our customers. We're seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.

Procurify is looking for someone who is customer obsessed and loves working with clients to set them up for success. This individual will be responsible for leading the customer through their implementation; you are a person with a project-based mindset, motivated by helping customers reach their milestones and ensuring their project is delivered on time and within scope. You are someone that enjoys building relationships internally and externally and is not afraid to advocate for clients, challenge the status quo and be a team player to make improvements.

**What you'll be working on**:

- Be a Procurify workflow expert, you're the main point of contact for all your onboarding clients' inquiries to their unique workflows, you take a consultative approach to discovery, and scoping your clients Procurement workflows
- Build client relationships by being the main point of contact during the implementation process
- Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows
- Create implementation plans that include project schedules and managing the timelines, onboarding timelines, communication documents, and follow-up plans to keep each project moving
- Support champions with change management strategy leveraging Procurify's education resources to empower end users at multiple levels within an organization
- Validate and lead user acceptance testing to ensure workflow configuration and integration are successful
- Stay up to date on product knowledge, the functionality of product features, and industry specific norms
- Engage with product and engineering on feature releases and enhancements
- Be comfortable diving into data
- Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success

**Who we're looking for**:

- Strong communication and interpersonal skills when it comes to building and maintaining client relationships
- Strong customer and project management experience
- Extremely detail-oriented, well organized, and impeccable time management skills
- A track record for meeting deadlines and excelling in a fast-paced environment
- Passionate about problem solving and helping customers excel
- Bonus points if you are familiar with Precursive, Gainsight, Salesforce, and Zendesk.

**WHY PROCURIFY?**:
**Help us modernize spend management**:
Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We're trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend.

**Be empowered to do your best work**:
We've created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

- **Flexible working**: We're a remote-first organization with flexible working hours. Work anywhere from within Canada
- **Four-day workweek**:Burnout is real. To help you restore balance between work and life, all Procurify team members work four days a week.
- **Unlimited responsible time off**:Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
- **Extended health benefits**:We prioritize our team's health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
- **Community initiatives**: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
- **Stock options**: Everyone has a chance to own a part of Procurify with our competitive stock program.
- **DEI initiatives**: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.

**Work with an amazing team**:
We've welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we're here to embrace them

**L

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