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Implementation Manager

2 months ago

Vancouver, British Columbia, Canada FISPAN Full time
About FISPAN

FISPAN is a leading Enterprise SaaS FinTech company that enables banks to deploy embedded financial products and services, creating a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks, removing friction and adding value by enabling their commercial banking clients to access banking services through their preferred operational software.

Key Responsibilities
  • Project Planning and Execution
    • Develop and manage project plans, timelines, and budgets to ensure successful implementation of financial products and services.
    • Collaborate with internal and external customer teams to assess business and implementation risks, guide the technical integration process, and manage internal resources to resolve customer issues.
    • Coordinate project timelines, tasks, and development efforts with both internal engineering teams and customer teams to manage implementation projects and ensure customers are on plan and on schedule.
  • Technical Integration and Support
    • Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans.
    • Develop repeatable and scalable processes to improve project quality and delivery.
    • Manage several concurrent projects of differing sizes and complexity.
    • Build and maintain effective partnerships with key cross-functional leads.
    • Act as the point of contact in managing all planning and implementations through heavy engagement with the client.
  • Implementation and Onboarding
    • Coordinate and report on implementation timelines, tasks, deliverables, and status with both internal and client project teams.
    • Implement Bank Onboards and post-contract overview sessions and communication workflow mapping.
    • Build the customer support process and supporting training material and articles.
    • Contribute to the internal knowledge base to share lessons learned with other resources.
  • Process Monitoring and Control
    • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepare reports for internal and external parties.
    • Maintain an awareness of internal processes and practices to influence the success of programs and initiatives.
    • Update project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip.
  • Product Feedback and Improvement
    • Share product feedback with Product and Engineering teams to help improve the product.
    • Gather, document, and verify customer solution requirements using detailed meeting notes, checklists, and intake forms.
    Requirements
    • Education
      • Diploma in Business Administration or equivalent.
    • Experience
      • Approximately 2-3 years of project management experience.
    • Skills
      • Able to maintain high-quality service delivery and documentation.
      • Self-driven and able to work independently and with a team.
      • 1+ years of hands-on implementation experience with SaaS applications.
      • Ability to work in a fast-paced, deadline-driven start-up environment.
      • Strong communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly.
      • Strong analytical skills to solve and model complex business requirements and make recommendations on best practices.
      Preferred Requirements
      • Experience with project management tools such as GuideCX.
      • Experience with payments and API integrations.
      • Experience with accounting systems.