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Arcade Supervisor- Adventure City

5 months ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Attractions Supervisor Responsibilities**:

- Assist Attractions Manager in creating a fun and high-energy venue
- Motivate staff on exceeding guest satisfaction and operating revenue targets
- Assist with recruiting/hiring/training/scheduling/evaluating/counselling team members
- Complete inventory checks, departmental reports
- Establish immediate credibility with guests and staff
- Enforce all health and safety/sanitation standards
- Other duties as assigned

**Qualifications**:

- Demonstrated commitment in maximizing guest satisfaction in each stage of the guest experience. Demonstrated willingness/enjoyment to attend to the needs of others
- Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
- Demonstrated ability to lead/supervise a large team of operating staff. Sets high priorities/ standards
- Demonstrated knowledge and conversational ability in order to train staff to provide an exceptional guest experience and to encourage both cross-promotion/sales of related restaurants/services
- Trains and corrects staff, as required, in order to ensure all staff operate at a consistent level of performance;
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
- Ability to quickly respond to changing work volume; high-energy level/speed.
- Ability to work independently with mínimal supervision.
- Ability to work safely and in compliance with all health, safety, and sanitation standards
- Willingness to work all shifts including days/evenings/weekends and holidays.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

**Job Types**: Full-time, Part-time

**Benefits**:

- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person