Medical Administrator

7 months ago

Halifax, Canada PRAXES Full time

**_PRAXES believes that everyone should be able to have timely access to excellent medical advice and care, wherever they are, and whenever they need it_**.

PRAXES Medical Group, headquartered in Halifax, Nova Scotia, is a global provider of 24/7 medical support to corporate and government clients, especially those with remote worksites. We have been an innovator in delivering primary and emergency care services remotely for 25 years.

We have a detailed hiring process to make sure that anyone we hire is a good fit with our team and will align with **PRAXES values**, which are:

- **Be AGILE - **Creative, evolving, adapting, curious, flexible, innovative, challenging status quo.
- **Be EFFECTIVE - **accessible, patient-focused, value-driven where Value = outcome/cost
- **Act with INTEGRITY - **Have trusting, compassionate and caring relationships, with co-workers, partners, shareholders and patients. Do the right thing, even when no one is looking.
- **Live a HEALTHY lifestyle**

**The Role**:
The Mentor Health Clinic is a demonstration clinic for the “health home” model of primary care, which involves a well-supported multi-disciplinary team with the patient as the center point. Relationships are a key element of the health home, and every role has a vital and valued part to play in the success of the team. We believe that every activity that touches or supports a patient is important and should be a positive experience for both the patient and the provider. The Medical Administrator will have a key role in supporting the patient care journey at the Mentor Health Clinic.

Mentor Health Clinic is separate from but contracted to NSHealth. It is publicly funded - there are no patient fees. _Mentor_ means ‘experienced trusted advisor.’ The broad-based interprofessional and layperson clinic will 1. mentor one another 2. mentor patients 3. patients will mentor us.**Responsibilities, duties, and expectations include the following**:

- Answer all incoming phone calls to the clinic.
- Greet and register all patients as they arrive at the clinic.
- Verify all patient demographic information with the patient, including HCN.
- Collect out of province information as required.
- Respond to incoming calls as required.
- Assist patients with scheduling appointments on the patients’ behalf for external medical imaging and scheduled lab tests, as required
- Review faxed patient appointments, and follow up with patients.
- Review mailed or faxed reports, and add them into the patient chart in the EMR.
- Conduct patient traffic control and act as an information desk for patients.
- Book follow-up appointments for patients as per provider instruction.
- Create and maintain confidential medical files and records.
- Manage telephone answering and message functions.
- Ensure that patients complete surveys, and collate survey data.
- Mail out documents as required.
- Manage the daily courier of samples to the lab.
- Represent the clinic in a professional manner.
- Generate monthly reports for NSH.
- Manage shadow billing process.
- Monitor messaging through the EMR.

**Education, Experience, and Licensing Requirements**:

- University or college degree, preferably in Health or Medical Administration, Science, or Engineering.
- 2+ years experience in a health care environment, particularly primary care/family practice.
- Experience in using the MedAccess EMR (Telus) is required.

**Attitudes**:

- Friendly, helpful, and professional.
- No task is too big or too small for you to tackle. You have a “Whatever it takes” attitude.
- You are detail oriented, highly organized, self-motivated, and know how to prioritize.
- You know your own strengths and weaknesses, are curious, have great communication skills, have good situational awareness, are a fast learner, are enthusiastic and sincere.
- Hungry - want to create something new in primary healthcare, be part of a high-functioning team, learn new skills.
- Humble - willing to ask questions, know your own limits, leverage the skills and knowledge of others. You believe that every patient deserves to be treated with dignity and respect.
- You are technologically savvy and have a working knowledge of computers, phone systems and other office devices.

**Work Hours & Benefits**
- Competitive wages are offered based on employee education and experience.
- Flexible scheduling options.
- A friendly and supportive work environment.
- Unique and generous health benefits plan.
- RSP matching plan (after first year) up to 5% of salary.
- Generous vacation allowance.
- Weekly fitness classes available.
- Professional development, advancement, and growth opportunities.

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