Service - Service Coordinator

4 weeks ago

Vaughan, Canada State Window Corporation Full time

State Window Corporation, Awarded Canada's Best Managed Company of 2021, 2022, and 2023 is a PROFIT 500 manufacturing and construction company located in Vaughan, ON. Together, we manufacture, design and install window wall, curtain wall, metal panels, glass and railing systems for high rise condominiums. We are looking for individuals who are interested in thriving professionally at a rapidly growing company with an inclusive and engaging culture. A career at State Window Corporation means you can become a part of a clear purpose: one that brings change, innovation, and quality to city skylines, one project at a time.

Service Coordinator
Reports directly to the Service Manager. The Service Coordinator will be responsible for all functions of a project from start to finish. Work with Service Team Lead, Service Technicians, Service Coordinators, Site Supers, Project Managers, Field Managers, and customers on specific project tasks. Act as a back-up to other Service Coordinators when they are absent. Duties and responsibilities include but are not limited to the following:
Education
- Highschool Diploma or bachelor's degree/Diploma in Construction Management or Architectural Technology.

Years of Experience
- Minimum 3+ years of experience in customer service.

Working Conditions
- Office setting;
- May require site visits which have exposure to hazards or physical risks that require knowledge of safety procedures and precautions;
- Full Health and Safety training required (Working at Heights, WHMIS);
- Work environment requires wearing PPE for all site and in other certain locations;
- At times requires driving a company vehicle to visit sites, clients or suppliers; and
- Flexible to work approved overtime as required.

Intermediate Level
- This role is supportive, where the incumbent acts as liaison by communicating with external parties and assisting the Service Manager in organizing and coordinating all aspects of a project, during or after close-out;
- Encompasses a high level of positive social interaction, communications and customer satisfaction skills;
- Proficient using Microsoft Office, Outlook, and Excel;
- Goal oriented, team player and committed to excellence;
- Detail oriented and problem-solving skills;
- Ability to read blueprints and knowledgeable of industry products;
- Oversee Service Team Leads duties and assist as required;
- Demonstrate State's core values and work in a team environment; and
- Maintain confidentiality.

Job Specific Duties
- Organize workflow to meet customer deadlines;
- Organize large work orders and price service change orders;
- Communicate with customers while investigating and solving problems as necessary;
- Attend site walk-throughs and site meetings with builders, architects, and engineers as required;
- Receive performance audit reports issued from site;
- Communicate with customers to meet their service needs;
- Send quotes to customers for work outside the scope;
- Handle customer complaints, provide appropriate solutions and alternatives within a prescribed time limit, and follow up to ensure a resolution has been executed;
- Direct requests and unresolved issues to a designated resource;
- Relay messages and phone calls to the Service Manager;
- Attend project kick-off and close out meetings;
- Assist with the project close-out;
- Make service appointments and constant follow up;
- Create work orders and coordinate calendar invites for the Service Team;
- Update deficiencies received from site, office, breakdown requests and walkthrough using Procore;
- Work with all divisions to order materials and glass;
- Order machines, scaffolds and swing stages;
- Follow up pending service orders from suppliers;
- Update pricing and blanket purchase orders;
- Use Sage BI tracker for orders;
- Receive packing slips, and use Sage to receive and provide invoicing to Finance Department;
- Print window and door screens;
- Update Service screen log, trim and hardware tracker;
- Represent the company, as required, in business with customers, consultants, contractors and other public or private agencies;
- Assist in administrating months end invoicing for billing coordinator; and
- Any other tasks assigned by the Service Manager.

Interested in learning about State’s perks and benefits? State offers the following:
Benefits package including dental, medical, and paramedical benefits, prescription glasses and safety shoes reimbursement, 2 weeks vacation, 6 personal days, Birthday off day, yearly salary review, yearly performance-based bonus, discounted group home/auto insurance, RRSP program, Goodlife Fitness corporate membership, summer hours, Wellness Program, Recognition Program, State Children Education Fund, Training and Development, reoccurring staff social events and more

Providing equal opportunities to all individuals, employment and advancement decisions at State Window Corporation are based on merit, qualifications, and ability. State does not discriminate in e

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