Supervisor
6 months ago
We are currently seeking a Cafe Supervisor with full-time availability (including evenings, weekends, and holidays) for our Up Express Cafe located inside Union Station on the Up Express platform.
**Please note that this position is to replace a supervisor on leave, and it may result in a transfer to another location pending their return.**
***
As a café supervisor, your role is to assist the manager in overseeing the day-to-day operations of the café, ensuring smooth and efficient functioning. Your responsibilities include overseeing staff, ensuring excellent customer service, maintaining quality standards, and handling financial and administrative tasks. You will supervise staff, provide training, and manage inventory and budgets. Additionally, you handle customer inquiries, resolve issues, and maintain a safe and clean environment. Your role involves promoting teamwork, implementing promotional strategies, and ensuring compliance with health and safety regulations.
The hours of work for this position may vary based on the needs of the café and may include mornings, evenings, weekends, and holidays. This position is full-time only.
**KEY RESPONSIBILITIES**
- Customer Service: Train and guide staff to provide excellent customer service.
- Staff Supervision: Manage and support café staff, including scheduling, task assignment, and following policies.
- Operations Management: Oversee daily operations, inventory, and financial transactions for optimal efficiency and profitability.
- Quality Control: Maintain standards for food and beverages, ensuring cleanliness, hygiene, and compliance.
- Training and Development: Provide ongoing training to enhance staff skills.
- Problem Solving: Handle customer complaints and resolve operational challenges or conflicts among staff members.
- Financial Management: Monitor expenses, budgets, and sales for accurate reporting and cost control.
- Health and Safety Compliance: Ensure adherence to health and safety regulations through inspections and training.
- Teamwork: Foster a positive work culture, emphasizing communication, cooperation, and mutual respect.
**QUALIFICATIONS**
- Experience: Previous experience in the industry, barista experience preferred.
- Leadership and Management Skills: Strong leadership abilities, effective communication, and decision-making skills.
- Customer Service Skills: Excellent interpersonal skills and the ability to handle customer inquiries and complaints.
- Knowledge of Café Operations: Understanding of cash handling, inventory management, quality control, and health and safety regulations.
- Organizational and Time Management Skills: Ability to multitask, prioritize tasks, and manage schedules.
- Problem-Solving Abilities: Aptitude for resolving operational challenges, customer issues and staff conflicts.
- Financial Acumen: Basic understanding of financial management and cost optimization.
- Teamwork and Communication: Strong teamwork skills and the ability to foster a positive work environment.
- Adaptability and Flexibility: Willingness to adapt to changing circumstances and handle a fast-paced environment.
**LOCATION**
- **Union Station**
**7 Station Street, Toronto, ON, M5J 1 C3**
**Job Types**: Full-time, Permanent
Pay: From $18.05 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- Extended health care
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Toronto, ON M5J 1C3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 2 years (required)
Work Location: In person
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