Supervisor of Quality Assurance

7 months ago

Pembroke, Canada FAMILY & CHILDREN SERV. Full time

**Quality Assurance Supervisor**

***1.0 FTE, Permanent Position, 37.5 hours per week (8:30-5 Monday-Friday)

**Department**:
Quality Assurance

**Reports to**:
Director of Child Welfare and Developmental Services Programs

**Location**:
In office at 77 Mary St. Pembroke, Ontario

Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming that empower and strengthen everyone. We are focused on cultivating a team-oriented work environment where everyone thrives. Our goal is to develop and strengthen collaborative partnerships to increase availability, accessibility and quality of care to our communities. Our agency commitments include: moving forward Anti-Oppressive Practice, French Language Services and working alongside Indigenous Communities.

***:
The Supervisor of Quality Assurance is responsible for the development, implementation and evaluation of continuous quality initiatives throughout the Agency including outcome measurement, data management, standard compliance, and internal reporting and analysis.

This position has the responsibility for the collection, evaluation, preparation and dissemination of statistical and performance data relative to the agency and will support and facilitate quality improvement initiatives such as program evaluation, client/stakeholder feedback, accountability mechanisms including internal and external reviews, agency policies and procedures and related staff instruction. This position will play a critical role in providing quality information services to meet the growing requirements for data, statistics, business insight and to support the vision and mission of the Agency for strategic decision making and to support operational reporting for service model delivery.

Additionally, this position also functions as the CPIN lead for the agency. As a result, maintaining external relationships and internal communication mechanisms with respect to the agency’s case management system is a key responsibility.

**GENERAL RESPONSIBILITIES**:

- Provide day-to-day oversight of the work performed in the Quality Assurance department.
- Perform supervisory functions such as participating in the recruitment process, providing orientation, coaching, and mentoring, coordinating staff training requirements, facilitating the transfer of learning for staff, handling employee relations issues.
- Communicate clear and measurable performance expectations to staff.
- Build and promote a safe, healthy, respectful workplace in accordance with FCSRC’s policies and procedures, Ministry standards and regulations, all legislative requirements, and the Collective Agreement.
- Retain, motivate, evaluate, counsel, discipline, and recommend for promotion or dismissal personnel in all department areas in consultation with the Director of Human Resources.
- Responsible for workload management and ensuring appropriate Quality Assurance volume with assigned staff.
- Attend team meetings, management meetings and all-staff meetings as required.
- Organize and lead team meetings for assigned staff.
- Participate in consultation/supervision routines with the Director of Child Welfare and Developmental Services Programs.
- Actively participates as a member of the management team.
- Represent the Agency on internal and external committees and serve as a credible and effective spokesperson and representative for the Agency.
- Represent the Agency’s interests in local, regional and provincial projects, in keeping with its strategic goals.
- Develop and enforce formal written policies and procedures to ensure the protection, integrity, security, accessibility, and privacy of all electronic information.
- Participate in the development of the annual service plan and report to stakeholders on the status of the plan.
- Promote agency-wide continuous quality improvement by assessing processes and making recommendations for improvements to enhance efficiency, effectiveness and productivity consistent with the agency’s goals, values and vision.
- Coordinate with other departments as necessary to efficiently and effectively summarize data to fulfil various external requirements including, but not limited to, Ministry reports, Accountability and Performance Indicators.
- Provide resources and recommendations to management staff in developing and implementing client feedback processes.
- Interact with Agency employees, vendors, representatives from the Ministry and other societies in a manner which reflects the values of the Agency and fosters a positive experience through engagement, credibility and integrity.
- Audit the content and processes in place by which key statistical information is accumulated and reported from various Agency databases and sources to Agency decision makers and stake holders.
- Prepare various reports, analyses, for Board, Senior Leadership Team, Management, and other stakeholde

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