Service Coordinator

2 weeks ago

Swift Current, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**

Inland Truck & Equipment is an industry leader in the heavy-duty truck & sales, service, and parts marketplace. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future

**THE OPPORTUNITY**

**We are hiring a Service Coordinator at our Swift Current, BC dealership location.**

The Service Coordinator will be responsible for completing the administrative tasks required for the effective and efficient operations of the service department. This position performs such duties as managing customer calls and maintaining department records. This position will also be a training ground for future Service Advisor position vacancies.

**YOUR RESPONSIBILITIES**
- Receives customer calls for field service work and schedules the field service techs accordingly in conjunction with the direction of the Service Manager.
- Refers to SIR on customer units to ensure warranty checks are done, and any outstanding OEM sponsored modifications or recalls are completed in a timely manner.
- Keeps service department forms, menus, and pricing guides up to date.
- Provides additional information and explains completed work and all charges to customers as required.
- Maintains high customer satisfaction standards.
- Responsible for maintaining records and scheduling any required maintenance for service trucks.
- Maintains department stats and financial statement analysis (i.e., monthly sales report) as may be required by the Service Manager.
- Responsible for maintaining the customer database on the mainframe or designated computer system (adds / changes / deletes).
- Prepares and issues end-of-warranty letters to customers prior to the expiration of any base or extended warranties.
- Makes customer follow-up calls within 3 days of completing RO’s.
- Makes customer calls for reminders of preventative maintenance, MVI’s or seasonal specials.
- Maintains correct coding and inputs for repair order processing. Completes a final check of repair orders for parts and sublet inclusion prior to submission to the Service Advisors or Service Manager for approval and final closing.
- Issues purchase orders for sublets and shop supplies as required.
- Maintains shop tech entitlement records and takes appropriate actions (i.e., vacation time, sick time, boot allowance, tool allowance, technician tool inventory reporting, etc.).
- Handles telephone inquiries regarding appointments and work in process.
- Responsible for checking in and checking out rental vehicles when the Rental Manager is out of the office (where applicable).

**WHAT WE LOOK FOR**
- Strong interpersonal skills, team player, helpful and cheerful with sales personnel.
- Ability to proactively problem-solve and think logically.
- Good verbal and strong written communication skills.
- 2+ years related experience and/or training; or equivalent combination of education and experience.
- Post-secondary diploma or trade certification.
- Strong ability to listen to others’ presentations and be able to interpret issues and pass them on to others.
- Basic computer skills, including spreadsheets and keyboarding.
- Functions well with large volume and fast-paced work environment.
- Accountability and dependability with strong time management
- Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
- Must be able to walk around the shop floor/parts department and sit/stand at the service counter.

**CANADA BENEFITS PACKAGE**

Our employees receive a generous benefits package including:

- Medical
- Dental
- Vision
- Prescription benefits
- RRSP with employer matching program
- Flexible Savings Account
- Health Savings Account (available with some medical programs)
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- On-going training opportunities

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