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Customer Service Representative

1 month ago

Calgary, Canada Zopec Medical LLC Full time

**Customer Support Representative (CSR)**

We are looking for someone who is enthusiastic, self-motivated, success-driven and has excellent communication skills that include active listening. The CSR will assist in promoting a harmonious workplace by maintaining clear communication, handling correspondence, and interacting with distributors, clients and patients primarily for the Homecare division. They will be the primary point of contact for all front facing communications. This is a vital role in ensuring each customer has an excellent experience at Zopec Medical.

**Responsibilities**:

- Troubleshooting abilities, basic technical knowledge
- Handle customer inquiries and resolving issues
- Maintain contact lists and record updates on CRM or other platforms
- Create accounts and carry out customer onboarding process
- Fulfill general administration tasks and projects for Management Team

**Requirements**:

- 1-2 years customer service skills
- College degree or suitable equivalent
- Excellent computer skills (e.g., Microsoft Office, Google workspace, CRM)
- Excellent communication skills, both verbal and written
- Excellent people skills
- Excellent time management skills and the ability to prioritize work
- Ability to work independently with mínimal supervision
- Detail-oriented and organized
- Previous experience in medical industry is an asset
- Knowledge of respiratory medical devices is an asset (such as CPAP devices)

**Job Types**: Full-time, Hybrid (2 days+ On-Site), Permanent Salary: $56k (6 months probation)

About **Zopec Medical**

Since 2017, Zopec Medical has been a leader in the Respiratory Care industry, serving both hospital and homecare markets. We are dedicated in providing innovative, safe, and effective power solutions for medical devices that enhance patient care and save lives. Our focus on engineering technology aims to alleviate pain, restore health, and extend life. We are constantly learning and evolving as a team to deliver top-quality products, making this a dynamic and rewarding place to work. Together, we can make a difference.

Pay: $56,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Calgary, AB T2G 3A7