Professional Services Specialist

2 weeks ago

Halifax, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Professional Services Specialist

**What is the Opportunity?**

We have so many great things happening at RBC and we want you to be a part of this change

Our RBC Human Resources team is looking for a Professional Service Specialist to support the Contingent Workforce Management Professional Services Program (CWM PS). You will be responsible for the end to end approval processing of Statement of Work (SOW) and related contracts in the CWM system. You will also receive, triage, and amend all professional services contracts including Project Change Requests and Work Authorizations within the CWM system. A significant portion of the role will require you to work closely with our CWM PS and Operations Specialist team members to ensure that resource and payment activities are completed for the contracts. You will also liaise with team members on special projects including Audit & Compliance activities, testing system features and enhancements, etc.

**What will you do?**
- Receive, review and track new contracts for processing e.g. Statement of Works (SOW), Project Change Requests (PCR), Work Authorizations (WA)
- Triage new contracts with RBC managers and suppliers, ensuring accuracy and proper fulfillment of contract templates
- Ensure rates in the contracts align to the Master Services Agreement (MSA) or SOW rates
- Educate and advise RBC managers of compliance procedures and procedural policies
- Coordinate Procurement pricing and legal reviews for appropriate contracts
- Create the SOW record in the CWM system (Beeline) with all the required information, including milestone payments, ensuring all project input is accurate and up-to-date
- Host and attend meetings with the business and suppliers for the day to day management of contract and resource finishes
- Follow up and escalation of aging action items with various stakeholders
- Liaise with Operations Specialists to ensure a smooth transition from project creation in beeline to resource on-boarding

**What do you need to succeed?**

**Must-have**:

- 1-2 years of experience in a HR or operational or administrative function
- Proven analytical skills and systematic problem solving
- Strong commitment to professional client service excellence with excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- Able to multitask and prioritize high volume workload and executing on various initiatives and projects
- Communication (both verbal and written), relationship building, and Stakeholder management is critical
- Aptitude for learning agility (feeling comfortable with ambiguity)

**Nice-to-have**:

- Bachelor degree in a Business or Technical field or equivalent experience
- Prior experience using CWM (Contingent Workforce Management) systems, e.g. Beeline, Fieldglass, (we are certainly opened to diverse backgrounds too)
- Knowledge of RBC lines of business

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Opportunities to build close relationships with clients and business partners
- Work in a dynamic, collaborative, progressive, and high-performing diverse team

**Job Summary**

CWM (Contingent Workforce Management) is looking for talent with a great opportunity to showcase your skills and passion within a unique area of Human Resources. We are hiring a Professional Service Specialist role to support the Contingent Workforce Management Professional Services Program (CWM PS). You will work with key business stakeholders to facilitate the end to end administrative approval processing of Statement of Work (SOW) and related contracts in the CWM Beeline system. In this role, you will also liaise with cross functional team members on special projects including Audit & Compliance activities, testing system features and enhancements, etc. Part of this role includes continuously working to improve and streamline processes - we encourage new ideas and embrace innovation

**Address**:
HALIFAX, Nova Scotia, Canada

**City**:
CAN-NS-BEDFORD, CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Hu

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