Learning and Development Consultant

3 weeks ago

Toronto, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**This role can be hybrid or remote.**

Reporting to the Director of Learning and Development, North America, the **Learning and Development Consultant **works closely with the US/Canada sales team to understand their business objectives and to provide sales enablement and training support to help them meet their sales objectives.

**MAJOR DUTIES & RESPONSIBILITIES**:
**Project lead and management 40%**
- Works closely with L&D team to complete training programs
- Follows the learning & development intake process for projects to document and communicate needs and business objectives to designers and collaborators
- Communicates curriculum road map for projects to leaders to gain agreement
- Leads training projects - assigns resources, considers budget, creates workback schedules, communication plans, plans for implementation of training from deployment to learning transfer
- Works with the Director of Learning and Development, North America to align training across businesses and improve processes

**Sales Enablement Support to Business 30%**
- Develops/ updates competency model for the businesses they support including creation, launch, and maintenance
- Coaches the coach on those skills related to training programs
- Knowledgeable about the business and seeks out new trends in the business and training industry
- Supports product launches and organizational change within the business by preparing and enabling the sales force to understand and sell our solutions
- Builds trusted relationships with all levels of sales and leadership, gains consensus and commitment from leaders, digs deeper to understand business goals.
- Actively listens, remains curious, and questions to uncover true needs

**Training Design and Consulting 30%**
- Leads annual training plan and communicates regularly with collaborators on progress and shifts in priority
- Prepares and completes initiatives to support transfer of learning
- Owns the onboarding process and manages the maintenance of onboarding materials in collaboration with design team
- Assesses achievement of business objectives set for training programs
- Works closely with instructional design team to complete training programs
- Sits on working group meetings to support changes to business

**Attributes**
- Comfortable in front of an audience
- Demonstrates coachability and open to giving, receiving and soliciting feedback
- Ability to influence across levels and communicate vision
- Highly collaborative, seeks opportunities to bring team members together to collaborate/explore new ideas
- Analytical and behavior focused
- Positive, can-do attitude (How can we make this work? How can we solution this together)
- Enjoys learning and learns new information quickly
- Enjoys building relationships and making new connections
- Curious

**Education & Experience**
- 5-7 years of experience with training and or facilitation
- University/College degree in an education-related field
- Bilingual in French/English would be an asset
- Coaching knowledge and experience
- Ability to think critically and ask targeted and curious questions to resolve needs and respond appropriately
- Experience with multiple delivery methods, including e-learning initiatives
- Excellent verbal and written communication skills
- Strong interpersonal and teamwork skills
- Strong Facilitation skills
- Ability to handle expectations and multiple priorities
- Project management and organizational skills

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role in the primary location of Toronto, Ontario is expected to be between $82,500.00 CAD - $148,500.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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