Digital Learning Development Consultant

2 weeks ago

Toronto, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGL

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Remote-based

**Alternate Title**: n/a

**Additional Information**:
This is a remote-based position, and the work location for this role is flexible to the GTA.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Disruptive technology, emerging trends, and new ways of doing business are redefining the future of insurance, with digital at the heart of it. Our Digital team is made up of experts who put our customers at the center of what we do, creating engaging experiences that drive business outcomes. We are creative and inventive agile enthusiasts who value transparency and collaboration as we deliver scalable, robust and innovative digital solutions. Join us as we transform our digital platforms and build a visionary experience of seamless and compelling journeys for our clients, advisors and operational teams across Canada.

The Digital Learning Development Consultant is responsible for the creation of all learning content, information, partnering, and stakeholder management for Digital Learning as part of the Catalyst program. This role is responsible for the development and implementation of digital learning strategies, programs, and platforms. The incumbent will oversee the analysis, design, implementation, and evaluation of learning solutions for the Catalyst program and learning hub. They will consult with and collaborate with business partners to identify learning needs and opportunities, ensuring consistency in learning design and delivery.

**How you will create impact**:

- Provide expertise and consulting to business areas within Digital and Catalyst Program on the discipline of learning and development of learning concepts, practices, techniques, and technologies.
- Establish learning strategies for key stakeholder groups.
- Partner with enterprise Learning departments as needed to support common goals.
- Maintain a strong level of knowledge and understanding of the needs of the business (short and long-term objectives and goals) to align learning solutions to meet these needs.
- Responsible for the creation of overall design, development, and delivery plan for learning solutions.
- Complete instructional design for learning solutions (processes, job-aids, demos, courses, modules, webinars, programs, curriculum, etc. including eLearning and virtual program elements) following standard instructional design processes and methodologies.
- Complete development work including use of authoring tools and other technology to create learning tangibles including eLearning modules, eAssets for Catalyst hub and course/program standard materials such as presentations.
- Plan, coordinate, and support implementation of learning solutions including scheduling, logistics and communications as needed.
- Develop the tools and processes to evaluate the learning effectiveness and business impact of learning programs.
- Support the monitoring and evaluation of the effectiveness of the training programs and delivery.
- Make recommendations for changes and/or adapt training appropriately.
- Responsible for the prioritization of identified learning needs and resourcing.
- Manage medium to large sized learning solution projects in a business environment that operates within Agile project management methodology.

**How you will succeed**:

- Build trusting relationships with stakeholder groups to determine learning and development needs through information gathering, assessment and analysis and recommend learning solutions.
- Support people leaders in their role to create an environment that encourages training knowledge transfer and learning implementation. Provide tools and strategies to support training transfer conversations and activities.
- Conduct external research into new tools, methods, models, approaches, mechanisms, science, learning technology etc. to enable continuous improvement of learning solutions
- Continuously undertake internal research through collaborative connections with peer learning functions and auxiliary groups such as communications and change management to maintain alignment of models, approaches, tools and to share and find new learnings.
- Lead or facilitate learning programs synchronously both in person and virtually using virtual training platforms.
- Manage competing timelines and content development based on digital release roadmaps.
- Provide mentoring, guidance and coaching to others within the team on best practices and recomme

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